Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Surim Woo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Appeals Specialist

Concentrix
05.2022 - 02.2023
  • Developed appeals functions, policies and procedures and documentation.
  • Created, composed and maintained appeal response templates.

Customer Service Specialist

AirAsia X Berhad
03.2020 - 09.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Customer Service Specialist

Olive Young
05.2017 - 06.2018
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Master of Science - Nursing

Queensland University of Technology
Brisbane, QLD
12.2024

Bachelor of International Studies - Global Japanese Studies

Meiji University
Tokyo, Japan
03.2017

Skills

  • Policy and Procedure Explanations
  • Team-Building Exercises
  • Customer Satisfaction
  • Nursing Services
  • Manual handling

Certification

  • Certified First Aid/CPR
  • Certified Infection control
  • Child worker and NDIS worker screening

Languages

English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
German
Elementary

Timeline

Appeals Specialist

Concentrix
05.2022 - 02.2023

Customer Service Specialist

AirAsia X Berhad
03.2020 - 09.2021

Customer Service Specialist

Olive Young
05.2017 - 06.2018

Master of Science - Nursing

Queensland University of Technology

Bachelor of International Studies - Global Japanese Studies

Meiji University
Surim Woo