Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appeals Specialist
Concentrix
05.2022 - 02.2023
Developed appeals functions, policies and procedures and documentation.
Created, composed and maintained appeal response templates.
Customer Service Specialist
AirAsia X Berhad
03.2020 - 09.2021
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Service Specialist
Olive Young
05.2017 - 06.2018
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Science - Nursing
Queensland University of Technology
Brisbane, QLD
12.2024
Bachelor of International Studies - Global Japanese Studies
Meiji University
Tokyo, Japan
03.2017
Skills
Policy and Procedure Explanations
Team-Building Exercises
Customer Satisfaction
Nursing Services
Manual handling
Certification
Certified First Aid/CPR
Certified Infection control
Child worker and NDIS worker screening
Languages
English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
German
Elementary
Timeline
Appeals Specialist
Concentrix
05.2022 - 02.2023
Customer Service Specialist
AirAsia X Berhad
03.2020 - 09.2021
Customer Service Specialist
Olive Young
05.2017 - 06.2018
Master of Science - Nursing
Queensland University of Technology
Bachelor of International Studies - Global Japanese Studies