Surim Woo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appeals Specialist
Concentrix
05.2022 - 02.2023
- Developed appeals functions, policies and procedures and documentation.
- Created, composed and maintained appeal response templates.
Customer Service Specialist
AirAsia X Berhad
03.2020 - 09.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Service Specialist
Olive Young
05.2017 - 06.2018
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Science - Nursing
Queensland University of Technology
Brisbane, QLD12.2024
Bachelor of International Studies - Global Japanese Studies
Meiji University
Tokyo, Japan 03.2017
Skills
- Policy and Procedure Explanations
- Team-Building Exercises
- Customer Satisfaction
- Nursing Services
- Manual handling
Certification
- Certified First Aid/CPR
- Certified Infection control
- Child worker and NDIS worker screening
Languages
English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
German
Elementary
Timeline
Appeals Specialist
Concentrix
05.2022 - 02.2023
Customer Service Specialist
AirAsia X Berhad
03.2020 - 09.2021
Customer Service Specialist
Olive Young
05.2017 - 06.2018
Master of Science - Nursing
Queensland University of Technology
Bachelor of International Studies - Global Japanese Studies
Meiji University