Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

SURINDER SINGH

Summary

Accomplished Store Manager with a proven track record at RD Traders T/A Spice World, enhancing customer satisfaction and streamlining operations. Expert in employee training and customer service management, I've significantly boosted sales through strategic marketing and promotions. My friendly yet results-driven approach has consistently improved team performance and profitability.

Overview

19
19
years of professional experience

Work History

Forklift Driver/Team Leader

Costa Group
09.2024 - Current


  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
  • Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Helping other team members in day to day operations.
  • Assigning duties to the team members and making sure that the work is completed with in time.
  • Followed companies rules and regulations and making sure the other team members are aware of their responsibilities.

Store Manager

RD Traders T/A Spice World
08.2017 - 07.2024
  • Helped customers at front counter, answering questions regarding products.
  • Completed point of sale opening and closing the store.
  • Managed store employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales by weekly promotions.
  • Merchandise and displays new products and promotions.
  • Assisting in hiring, training and mentoring new staff members.
  • Tracked employee punctuality.
  • Ordering stock and negotiating on cost with companies and sales managers.
  • Decreasing expenses and increase profit volume.
  • Handling customers complaints and inquiries.
  • Handling all day to day banking transactions.
  • Setting up weekly sales targets with employees and achieving them
  • Supply raw foods and fresh produce to hospitality industry
  • Business marketing on social media to increase sales

Sales Assistant

PK Furniture
05.2014 - 07.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handling customer questions to share information about products, availability, and pricing.
  • Coordinated logistics and catering for meetings and sales events.
  • Achieving monthly sales target
  • Merchandise the furniture
  • Opening the store
  • Keeping inventory control.

Store Manager

Choice Food and Spices
10.2010 - 01.2014
  • Helped customers at front counter, answering questions regarding products.
  • Completed point of sale opening and closing.
  • Managed store employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales by weekly promotions.
  • Merchandise and displays new products and promotions.
  • Assisting in hiring, training and mentoring new staff members.
  • Tracked employee punctuality.
  • Ordering stock and negotiating on cost with companies and sales managers.
  • Decreasing expenses and increase profit volume.
  • Handling customers complaints and inquiries.

Collection Manager

Bajaj Auto Finance Ltd
07.2006 - 09.2009
  • Handling cash flow and day to day transactions.
  • Assigning default cases to collection agents/recovery agencies.
  • Handling legal matters related to default cases, etc.
  • Visited defaulters to discuss and solve matters.
  • Seizing vehicles and sending their reports to head office.
  • Achieving monthly collection targets set by the head office.
  • Training new employees and helping them to achieve their collection targets.
  • Handling day to day operations tasks, emailing all the day to day activities to managers and regional managers.
  • Closing the office at the end of the day.

Education

Level 2 And 3 Retail Certificate - Retail Management

NZQA
Newzealnd
2015

Diploma In Business And Marketing (Level 5) - Business And Marketing

Toi Ohomai Institute of Technology
Mokoia, Rotorua Newzealand
2010

Graduation - undefined

DAV College
Amritsar
04.2005

Skills

  • Employee Training
  • Customer Service Management
  • Sales professional
  • Friendly and Positive
  • Marketing and Promotions
  • Hardworking Professionals and punctual
  • Team leadership
  • Negotiation
  • Ready to accept challenges
  • Best performing even under pressure

Languages

English -
Native or Bilingual
Hindi - Native or Bilingual
Punjabi - Native or Bilingual

Additional Information

Refrance

Hamed

Supervisor Costa Group

(M) +61 461 393 821

Raymond

Supervisor Costa Group

+61 461 380 169

Mr Sudhir Duggal (director RD Traders)

(M) +64 21 988 092 (Newzealand)

Email: duggalr65@gmail.com

Timeline

Forklift Driver/Team Leader

Costa Group
09.2024 - Current

Store Manager

RD Traders T/A Spice World
08.2017 - 07.2024

Sales Assistant

PK Furniture
05.2014 - 07.2017

Store Manager

Choice Food and Spices
10.2010 - 01.2014

Collection Manager

Bajaj Auto Finance Ltd
07.2006 - 09.2009

Graduation - undefined

DAV College

Level 2 And 3 Retail Certificate - Retail Management

NZQA

Diploma In Business And Marketing (Level 5) - Business And Marketing

Toi Ohomai Institute of Technology

Similar Profiles

CREATE PROFILE
SURINDER SINGH