Surini Kumbukage
Bundoora,VIC
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Relations Assistant
Ai Taxation
10.2022 - 01.2023
- Performed general administrative tasks, such as data entry, filing and record keeping
- General email and correspondence management
- Being a point of contact for internal and external stakeholders
- Ordering and taking stock of the office supplies
- Scheduling meetings and appointments
- Participated in activities designed to improve customer satisfaction and business performance.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Manager Administration and Sales
Kumbukage Industries
08.2017 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Social Media Sales Executive
Ruwan Pharmaceuticals Pvt Ltd
02.2012 - 05.2022
- Executed sales and promotions in both Facebook and Instagram pages of the company
- Handled online orders placed through social media, Whatsapp and website
- Executed digital marketing campaigns including SEO, PPC and content marketing
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Project Coordinator
Federal Republic Of Germany’s Cultural Institute
08.2016 - 12.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Business Development Executive
InfoMate Private
09.2013 - 10.2015
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Lead Generation for FAO services and regular follow-ups with prospective clients and existing clients.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
Education
BBA - Business Management And Marketing
Edith Cowan University
Perth, WADiploma of Business - Business Management
Australian College of Business And Technology
Colombo, Sri LankaSkills
- Strong Frontline Customer Service
- Managing Customer Relations
- Excellent Written and Verbal Communications Skills
- Administrative Support
- Adaptability and Flexibility
- Reliable and Willing to work
- Team Working
- Sales Expertise
- Self motivated
- Professional Telephone Demeanor
- Computer Proficiency
- Promotional Support
Additional Information
Mr. Aravinda De Silva– (Accountant, Ai Taxation)
Address: Ai Taxation, Mill Park, VIC 3082
Telephone: +61 430 587 850 Email: aravinda@aitaxation.com.au
Mr. Charith Siriwardhana – (Certified Passive House Designer at GDC Architects)
Address: No: 26, Murray Street, Colac, VIC 3250, Australia
Telephone: +61 423 302 343 Email: chari@gdcarchitects.com.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Relations Assistant
Ai Taxation
10.2022 - 01.2023
Manager Administration and Sales
Kumbukage Industries
08.2017 - 09.2022
Project Coordinator
Federal Republic Of Germany’s Cultural Institute
08.2016 - 12.2016
Business Development Executive
InfoMate Private
09.2013 - 10.2015
Social Media Sales Executive
Ruwan Pharmaceuticals Pvt Ltd
02.2012 - 05.2022
BBA - Business Management And Marketing
Edith Cowan University
Diploma of Business - Business Management
Australian College of Business And Technology
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