SURIYAPORN THONGMA
Riverstone,NSW
Summary
I am currently studying Certificate III in Dental Assisting at TAFE NSW. I am looking for work placement in this industry to build a knowledge and skills. Driven by a passion for excellence in customer service, honed at Expert Technology Innovation, I excel in strategic planning and fostering teamwork. Demonstrated ability to enhance operational efficiency and customer satisfaction, evidenced by increased cleanliness ratings and effective management of team dynamics. Skilled in communication and innovation, I bring a proven track record of reliability and a results-driven approach.
Overview
11
11
years of professional experience
Work History
Customer Service and Admin Officer
Expert Technology Innovation
04.2017 - 07.2023
- Responding to all customer enquiries received via phone, email and helpdesk in a timely manner aiming for a customer service.
- Making outbound calls to existing clients to process membership payment
- Handling client disputes and complaints per the values of the company and terms and conditions of the membership
Housekeeping Cleaner
Glad Group
08.2015 - 12.2017
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Waitress Supervisor/Customer Service Cashier
Thongulai Thai Restaurant
09.2012 - 11.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Certificate III in Dental Assisting
TAFE NSW - Nepean Kingswood
Kingswood, NSW12.2024
Diploma of Business Administration
Bridge Business Colledges
Sydney, NSW11.2013
Bachelor of Business Admin. - Management Information Systems
Lampang Rajabhat University
Lampang, Thailand04.2008
Skills
- A can - do, responsible and flexible approach to work
- Excellent communication skills and friendly customer service
- Strong attention to detail and time management skills
- Strong organisational and time management skills
- availability to work a full-time hospitality roster
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- A passion for providing friendly personalised customer service
- Excellent work ethic and reliability
- Strong interpersonal skills and a teamwork ethos
Timeline
Customer Service and Admin Officer
Expert Technology Innovation
04.2017 - 07.2023
Housekeeping Cleaner
Glad Group
08.2015 - 12.2017
Waitress Supervisor/Customer Service Cashier
Thongulai Thai Restaurant
09.2012 - 11.2015
Certificate III in Dental Assisting
TAFE NSW - Nepean Kingswood
Diploma of Business Administration
Bridge Business Colledges
Bachelor of Business Admin. - Management Information Systems
Lampang Rajabhat University
Similar Profiles
Ranjan JosephRanjan Joseph
Senior Statistician at Coordinating Secretariat for Science Technology & Innovation (COSTI), Presently Called as National Innovation Agency (NIA) of Sri LankaSenior Statistician at Coordinating Secretariat for Science Technology & Innovation (COSTI), Presently Called as National Innovation Agency (NIA) of Sri Lanka
JEFF DESTINEJEFF DESTINE
Electrical Engineer at Green Expert Technology Inc.Electrical Engineer at Green Expert Technology Inc.
NANDHINI MNANDHINI M
Embedded Software Developer at Pixel Expert Technology & Services Pvt LtdEmbedded Software Developer at Pixel Expert Technology & Services Pvt Ltd
Jane MarshallJane Marshall
Governance Officer at Western Sydney UniversityGovernance Officer at Western Sydney University
Thisal RathnayakeThisal Rathnayake
Team Member at KmartTeam Member at Kmart