Suriyaporn Thongma
Riverstone,Australia
Summary
Certified Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice.
Skilled dental assistant with experience in supporting dentists and hygienists to deliver quality oral care. Demonstrated ability to manage patient records, prepare treatment rooms, and assist with dental procedures efficiently. Known for strong organizational skills and capability to maintain sterile environments, ensuring patient comfort and safety. Contributed to improving patient satisfaction scores through effective communication and service.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Primary Dental
Wentworthville
07.2024 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared and maintained dental instruments, supplies and equipment
- Educated patients on post-procedure care and proper oral hygiene practices
- Captured and processed dental X-rays following safety protocols
- Ensure compliance with infection control and sterilization protocols
Customer Service and Admin Officer
Expert Technology Innovation
01.2018 - 05.2024
- Responding to all customer enquiries received via phone, email and helpdesk in a timely manner aiming for a customer service.
- Making outbound calls to existing clients to process membership renewals and recover missed membership payments.
- Handing client disputes and complaints per the values of the company and terms and conditions of the membership.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Housekeeping Supervisor
Glad Group
Sydney, NSW
08.2015 - 12.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Waitress Supervisor/Customer Service Cashier
Thong Ulai Thai Restaurant
Kogarah, NSW
09.2012 - 11.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Certificate III - dental Assistant
TAFE NSW – Nepean Kingswood
12.2024
Diploma of Business Administration -
Bridge Business College
Sydney, NSW11.2013
Bachelor of Business admin. - management of Information System
Lampang Rajabhat University
Lampang, Thailand04.2008
Skills
- Chairside Assistance
- Patient Care & Education
- Instrument preparation
- Infection control proficiency
- Sterilization techniques
- Inventory Management
- Treatment Room Preparation
- Strong interpersonal skills
- Teamwork ethos
- Excellent communication skills
- Friendly customer service
References
Danielle Woods (Teacher)
Email: HealthCareGeneral@tafensw.edu.au
Jenni Writht (Teacher)
Email: HealthCareGeneral@tafensw.edu.au
Timeline
Dental Assistant
Primary Dental
07.2024 - Current
Customer Service and Admin Officer
Expert Technology Innovation
01.2018 - 05.2024
Housekeeping Supervisor
Glad Group
08.2015 - 12.2017
Waitress Supervisor/Customer Service Cashier
Thong Ulai Thai Restaurant
09.2012 - 11.2015
Certificate III - dental Assistant
TAFE NSW – Nepean Kingswood
Diploma of Business Administration -
Bridge Business College
Bachelor of Business admin. - management of Information System
Lampang Rajabhat University