SURYA DIANA M SHAFRI

TEAM LEAD (PACKING)

• Organized and supervised a team of 10 packers to ensure efficient packing operations.
• Assigned tasks, monitored performance and ensured all safety protocols were followed.
• Implemented best practices for optimizing speed, accuracy and cost-effectiveness in packing processes.
• Trained new packers on proper use of equipment and safety measures.
• Planned daily workloads based on current orders and available resources.
• Maintained accurate records of production output and inventory levels.
• Monitored the quality of packed products for defects or damages before shipment.
• Maintained cleanliness in the work area by regularly inspecting it.
• Followed safety and quality protocols, and lean processes to minimize accidents.
• Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
• Managed time effectively to meet or exceed packing quotas and deadlines.
• Operated semi-automated printing, bindery, and cutting machines.
• Checked items against orders for accuracy and quality before packing.
• Inspected products for defects or damages prior to packing.
• Weighed packages and labeled them with correct postage and shipping information.
• Wrapped and packaged items securely to minimize damage during shipping.

BLOW MOULDING DEPARMENT

• Stacked boxes into cartons securely using proper strapping techniques.
• Monitored the performance of machines during the packing process to ensure optimal efficiency.
• Maintained an accurate record of daily production output.
• Followed all company policies regarding health and safety standards.
• Received incoming orders and checked for correct quantities, types and sizes of items.
• Worked collaboratively with other team members in order to meet daily production goals.

PRINTING MACHINE OPERATOR (DIGITAL PRITING AND PACKER)

• Set up digital printing machines and ensure they are functioning properly.
• Perform routine maintenance on digital printing machines to keep them in optimal condition.
• Loaded materials into feeders or hoppers on digital printing machines.
• Used plate and roller or digital methods to complete work, depending on specific project requirements.

SUBLIMATION OPERATOR (SUBLIMATION OVEN)

• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Inspected products for defects prior to packaging.
• Adjusted temperature controls of ovens and otherheating equipment.

MACHINE WEIGHT CARTON OPERATOR & PACKER

• Assisted in the setup of production lines according to customer specifications.
• Maintained cleanliness of work area and equipment in accordance with safety regulations.
• Monitored and adjusted machine operations as needed for quality assurance.
• Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
• Performed routine maintenance on equipment to ensure optimal performance.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
• Inspected finished products to verify conformity to quality standards.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Learned and followed safety and emergency procedures.
• Maintained production and quality documentation.
• Helped achieve team goals by rotating production lines and daily duties to meet demand.
• Set up and operated production machinery according to specific standards and protocols of company.
• Separated products according to weight, grade and size of material to produce final product.
• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
• Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
• Measured and weighed items to meet quality standards and prevent waste.
• Packed products in accordance with specified instructions.
• Provided assistance in the assembly line when needed.
• Followed detailed packing instructions to meet specific customer requirements.
• Assisted in line changeovers and returned raw material to stock.

• Monitored inventory levels of supplies needed for daily operations in the lounge.
• Adhered to company policies on hygiene standards throughout shift hours.
• Assisted customers with their inquiries and requests in a timely manner.
• Checked identification of customers when necessary to verify legal drinking age.
• Greeted guests upon arrival and provided excellent customer service.
• Replenished food items throughout the day according to customer demand.
• Conducted regular inspections of equipment used in the lounge area for proper functioning.
• Provided information about different services and amenities offered in the lounge.
• Established trustful relationships with customers through effective communication skills.
• Managed daily operations of the Customer Service Department.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Answered customer inquiries via telephone, email and face-to-face contact.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Trained new employees on company policies related to customer service practices.
• Processed payments from customers using point of sale systems.
• Followed up on emailed or web-submitted customer inquiries within standard response times.

• Maintained accurate records of attendance, meals served, medication administered.
• Responded promptly to incidents or emergencies according to established protocols.
• Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
• Performed light housekeeping duties such as tidying up toys after playtime is over.
• Engaged children in meaningful conversations regarding their day-to-day experiences.
• Supervised naptime routines and ensured proper sleep habits were maintained.
• Assisted in meal preparation including preparing snacks and drinks.
• Provided safe and nurturing environment for children of all ages.
• Collaborated with colleagues to provide a high standard of care for each child.

• Provided product information, answered questions, and offered solutions to customer inquiries.
• Initiated outbound calls to prospective clients using scripts.
• Worked closely with marketing teams to develop effective strategies for increasing customer base.
• Developed relationships with customers to increase sales opportunities.
• Consistently met daily, weekly, monthly call quotas set forth by management team.
• Recorded accurate notes about each conversation into company database for future reference.
• Utilized customer relationship management software for tracking leads and sales efforts.
• Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
• Resolved customer complaints promptly and professionally while documenting details in CRM system.
• Followed up with existing customers regarding additional products or services that may be of interest.
• Greeted customers in a friendly, professional manner on the phone.

• Operated cash register to process payments from customers accurately and efficiently.
• Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
• Processed returns and exchanges according to company policies while maintaining positive customer relations.
• Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
• Inspected merchandise for defects prior to display on sales floor or shipment to customers.
• Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
• Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
• Organized backroom storage areas for efficient retrieval of stock items during peak business times.
• Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
• Maintained an organized store environment by restocking shelves and organizing displays.
• Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
• Maintained accurate records of all transactions using POS software systems.
• Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
• Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.