Surya Prakash Reddy Mettu
Truganina,VIC
Summary
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
5
5
years of professional experience
Work History
Store Team Member
More Supermarket
- Followed inventory management and loss prevention policies to minimize shrink in store
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Analyzed customer levels and planned resources according to needs
- Coordinated with day management regarding on-going issues
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations
- Transferred, created and received stock orders to guarantee product stability
- Walked around facility frequently to check activities
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
Senior Process Executive
Cognizant Technologies Solutions
03.2018 - 04.2022
- Worked on Data Compute tool to identify and verify Business Entities
- To identify quality of end product before processing to final process
- Finding duplicates of Different business entities
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
- Investigated basic issues and escalated more complicated concerns
- Generated monthly metric reports, interpreted results and developed processes and solutions
- Determined change management needs and defined behaviors for effective program management
- Led methodology development to outline basic process parameters for operations
- Spearheaded organizational development efforts, incorporating macro- level business process enhancements.
Picker & Packer
Coghlan Melbourne PVT. LTD.
09.2022 - 06.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.Handles diverse materials to achieve high-quality packaging standards and reduce risk
Brings related experience and dedication to meet production and quality goals
Determined professional with dedication to hard work and team player attitude
Offers strong inventory management and product packaging abilities
Diligent and reliable Hand Packer successful at handling high- volume, physically-challenging work, standing for long periods and moving with ease
Excellent physical stamina, teamwork capabilities and communication skills
Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Consistently lifted materials weighing as much as [Number] pounds.
C
C
03.2018 - 04.2022
- Checked inventory and selected products from specific locations based upon availability
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Inspected products before shipment and upon arrival to maintain best-in- class service quality and high standards of customer service
- Trained new employees on warehouse protocols and answered task- related inquiries to help with job role adjustment
- Increased daily productivity by 10 %
Education
Masters in Project Management: IT -
Swinburne University Of Technology
Hawthorn, VIC06.2024
Bachelors: Mechanical Engineering - Mechanical Engineering
Bharat Institute of Engineering And Technology
Hyderabad06.2017
Skills
- Quality controls
- Product packaging
- Barcode Scanners
- Quality inspections
- Order fulfillment
- MS-Office : Powerpoint, Excel, Word SQL
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
- Customer Engagement
References
Available on request
Extracurricular Activities
Got 1st prize in Carroms Tournament held at School and College level Took part as event coordinator in college Tech Fest. Participated in Olympic day run from Charminar to LB Stadium under the auspices of the National Olympic Committee of India
Hobbies and Interests
- Listening to music
- Playing caroms.
Timeline
Picker & Packer
Coghlan Melbourne PVT. LTD.
09.2022 - 06.2023
Senior Process Executive
Cognizant Technologies Solutions
03.2018 - 04.2022
C
C
03.2018 - 04.2022
Store Team Member
More Supermarket
Masters in Project Management: IT -
Swinburne University Of Technology
Bachelors: Mechanical Engineering - Mechanical Engineering
Bharat Institute of Engineering And Technology
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