Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Surya V S Nadella

IT Engineer
Melbourne,VIC

Summary

L2 Desktop Support Engineer with 4 years of experience providing expert technical assistance, troubleshooting, and problem resolution to ensure optimal functionality of desktop systems. Proven expertise in hardware and software support, network configuration, and client satisfaction. Strong commitment to delivering high-quality service and ensuring smooth operations for end-users in a fast-paced environment. Adept at racking servers and switches in data centres and contributing to the efficiency of IT infrastructure. Looking to leverage skills and experience to drive technology excellence and user satisfaction in a dynamic organization.

Overview

4
4
years of professional experience

Work History

L2 Desktop Support Engineer

Wood
Melbourne, Victoria
04.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • ServiceNow ticket administration (requiring tickets, timely/quality updates, timely/quality resolution notes).
  • Utilized Active Directory services for user account administration tasks.
  • Microsoft Intune Admin Center (Asset & User Management).
  • Assisted network teams in the resolution of technical issues.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Connected to computer of client using remote link to install programs and applications.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained inventory records for all hardware assets deployed across the organization's sites.
  • Contributed to the installation and setup of switches and servers in a data centre environment.

Onsite Engineer

Spider Secured Network Technologies
03.2020 - 02.2022
  • Provided customer service by responding promptly to requests from internal and external customers
  • Resolved network connectivity issues for local area networks.
  • Maintained inventory records for all hardware assets deployed across the organization's sites.
  • Configured and installed hardware components such as PCs, laptops, printers and other peripherals.
  • Provided technical assistance to users in person, over the phone and via remote access tools.
  • Managed user accounts using Active Directory services for authentication.
  • Hardware deployment for new starters.

Education

Masters - Information Technology (Professional)

Deakin University
Melbourne, VIC
02.2024 - 02.2024

Bachelor of Technology - Electronics And Instrumentation Engineering

GITAM University
India
06.2024 - 06.2024

Skills

Technical Support

Service Now Ticket Administration

Inventory Maintenance

Incident Escalation

Active Directory Users and Computers

Office 365 Troubleshooting

Microsoft Operating Systems

Hardware and Software Installation

Troubleshooting Skills

Hardware Troubleshooting

Microsoft Intune Admin Center

Websites

Timeline

Bachelor of Technology - Electronics And Instrumentation Engineering

GITAM University
06.2024 - 06.2024

Masters - Information Technology (Professional)

Deakin University
02.2024 - 02.2024

L2 Desktop Support Engineer

Wood
04.2022 - Current

Onsite Engineer

Spider Secured Network Technologies
03.2020 - 02.2022

Similar Profiles

CREATE PROFILE
Surya V S NadellaIT Engineer