Susanna Armanious
Wagga Wagga
Summary
Dedicated and compassionate first-year Diagnostic Radiography student at Charles Sturt University with a strong foundation in healthcare exposure and customer-focused roles. Through a high school placement at Northern Hospital, I developed early insight into patient care, multidisciplinary teamwork, and the demands of a clinical environment. Backed by nearly four years of customer service and leadership experience, including supervisory and hospitality roles, I bring excellent communication, adaptability, and problem-solving skills. Passionate about contributing to patient wellbeing through medical imaging and committed to continuous learning and professional growth in the healthcare field.
Overview
3
3
years of professional experience
Work History
Barista, Bartender & Waitress
Billy’s Junction
08.2024 - 02.2025
- Maintained a clean and organised workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimising risk of contamination or illness among customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor
Zambrero
10.2023 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and customers.
Medical Student Volunteer
Northern Hospital
05.2022 - 05.2022
- Cultivated a welcoming atmosphere for patients and visitors by assisting with wayfinding, answering questions, and providing general support as needed.
- Supported healthcare team in maintaining a safe and hygienic environment, ensuring proper sanitation protocols were followed.
- Assisted in the delivery of quality healthcare services by participating in various department rotations, gaining hands-on experience in different departments (emergency, maternity/neonatal, dialysis, paediatrics, cardiology)
- Contributed to a positive patient experience by providing empathetic support and addressing concerns during their stay.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Took and recorded patients' vital signs, documenting in medical charts.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Education
Bachelor of Science - Medical Radiation Science
Charles Sturt University
Wagga Wagga, NSW10-2028
Victorian Certificate of Education (VCE) -
Hazel Glen College
Doreen, VIC10-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Team building
- Safety protocols
- Fast and efficient service worker
- Cleaning and sanitation
- Cash handling proficiency
- Strong multitasking
Languages
English
Arabic
Timeline
Barista, Bartender & Waitress
Billy’s Junction
08.2024 - 02.2025
Supervisor
Zambrero
10.2023 - 02.2025
Medical Student Volunteer
Northern Hospital
05.2022 - 05.2022
Bachelor of Science - Medical Radiation Science
Charles Sturt University
Victorian Certificate of Education (VCE) -
Hazel Glen College
Similar Profiles
Mathilda MaasMathilda Maas
Waitress/Front of House/Host at Ok Billy’sWaitress/Front of House/Host at Ok Billy’s
Simone RodriguesSimone Rodrigues
Customer Service Representative - ( Casual ) at Billy’s BoulevardCustomer Service Representative - ( Casual ) at Billy’s Boulevard
Hanan HindoyanHanan Hindoyan
Restaurant Hostess at Billy’s stone crab restaurantRestaurant Hostess at Billy’s stone crab restaurant