Susan Affleck
Mt Coolum,QLD
Summary
Experienced non-medical Care Provider offering 1 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Reliable Personally carer, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate Assisting in nursing possesses gentle touch and caring attitude centre on treating people with dignity and respect. Expertise in Personal carer. Collaborative team player with strong clinical and interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
33
33
years of professional experience
Work History
Assisting in Nursing Aged Care
Estia Health Aged Care
12.2022 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Increased resident satisfaction ratings through consistent focus on effective communication and empathetic caregiving.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Monitored clients' overall health and well-being and noted significant changes.
- Continually updated knowledge in aged care practices by attending professional development courses regularly.
- Conferred with supervisor to discuss patient condition and medical care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean and safe living environment for all residents, ensuring their wellbeing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Contributed to positive team culture by fostering open communication and collaboration among colleagues.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
Personal Support Worker
Programmed Health Professionals
03.2022 - 09.2022
- Recorded status and duties completed in logbooks for management.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
Cabin Cleaning Officer
Star Aviation Services
11.2021 - 03.2022
- Accurately stocked aircraft inventory.
- Supported smooth flight operations by maintaining clear communication with ground staff regarding aircraft readiness status after cleaning.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Maintained high customer satisfaction scores with meticulous attention to detail in all cleaning tasks.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Delivered consistent results in all aspects of job performance, earning recognition from supervisors for reliability and dedication to maintaining high-quality standards.
- Upheld airline''s reputation for cleanliness by consistently meeting quality standards in all assigned tasks related to cabin upkeep.
- Completed detailed reports on cabin condition after each cleaning, noting any damage or areas needing maintenance.
Hospitality Worker
Blue Care Caloundra Aged Care
06.2020 - 01.2021
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Identified and resolved customer complaints concerning food or lodging.
Leading Hand Officer
Qantas Ground Services
01.2015 - 10.2020
- Streamlined operations for increased efficiency by implementing new processes and procedures.
- Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Maintained compliance with company safety policies and called violations to attention of management.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among a workforce, leading to reduced incidents and accidents on site.
- Operated equipment while observing standard safety procedures.
- Delivered high-quality results consistently by enforcing rigorous quality control measures across all stages of the project lifecycle.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Kept records accurate and current by documenting movements in company system.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Retail Sales Assistant Officer
Fantastic Furniture
02.2014 - 02.2015
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Managed efficient cash register operations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Logged reports, expenses, receipts, and sales in company database.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Wardsperson Officer
Patient Support Services
12.1990 - 09.2013
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support dynamic work environment.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in an team environment.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in the team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
No Degree - Medication Skill Set
Sage Education Australia
Kippa-Ring, QLD09.2023
No Degree - Certificate 111 in Individual Support Ageing
Sage Education Australia
Kippa-Ring, QLD12.2022
No Degree - Certificate 111 Individual Support Disability
Sage Education Australia
Kippa-Ring, QLD12.2022
No Degree - Certificate 111 Security Operation's
ISS Security Services
Brisbane Airport Qld2022
No Degree - Certificate 11 Health Support Services
TAFE Brisbane Qld
TAFE Brisbane Qld2007
Skills
- Incident Reporting
- Behavioural Management
- Communication Assistance
- PPE Usage
- Supportive Personality
- Patient Companionship
- Behaviour redirection
- Nutrition knowledge
- Housekeeping
- Compassionate Care
- Time Management
- Remote Video Conferencing
Additional Information
- Blue Card 2022
- Yellow Card 2022
- NDIS Card 2023
- First Aid Certificate
- CPR Certificate
Timeline
Assisting in Nursing Aged Care
Estia Health Aged Care
12.2022 - Current
Personal Support Worker
Programmed Health Professionals
03.2022 - 09.2022
Cabin Cleaning Officer
Star Aviation Services
11.2021 - 03.2022
Hospitality Worker
Blue Care Caloundra Aged Care
06.2020 - 01.2021
Leading Hand Officer
Qantas Ground Services
01.2015 - 10.2020
Retail Sales Assistant Officer
Fantastic Furniture
02.2014 - 02.2015
Wardsperson Officer
Patient Support Services
12.1990 - 09.2013
No Degree - Medication Skill Set
Sage Education Australia
No Degree - Certificate 111 in Individual Support Ageing
Sage Education Australia
No Degree - Certificate 111 Individual Support Disability
Sage Education Australia
No Degree - Certificate 111 Security Operation's
ISS Security Services
No Degree - Certificate 11 Health Support Services
TAFE Brisbane Qld
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