Susan Aseneka
Caversham
Summary
Talented Project Coordinator with over 10 years experience successfully executing diverse project tasks to meet deadlines. Some of the projects worked on include: 2023 Local Government Election, 2022 Federal Elections, Avivo Working Locally Initiative and BT Insurance Remediation. One notable achievement has been the successful launch of an on-boarding induction program for new employees at Avivo. This resulted in a 35% increase in engagement.
Overview
13
13
years of professional experience
Work History
Training Coordinator
West Australian Electoral Commission
2023.05 - 2024.01
- Provided a high level of project support to the Training team, as well as various stakeholders, whilst ensuring the highest level of compliance with WAEC policies, practices, quality control and project deadlines.
- Facilitated comprehensive virtual and in person training of 123 Returning Officers.
- Enhanced project planning by developing comprehensive training programs which included instructional design of the learning management system and ensuring appropriate approvals were secured from the WAEC Executive
- Met and monitored ongoing project plans, schedules, resources and materials to ensure timely delivery of all training requirements
- Lead, motivated and influenced the Election Operations Team to meet WAEC strict standards & guidelines
- Verified training compliance with relevant legislative processes such as 1907 Government Act / legislative processes; AEC software, etc
- Management of Quality Control to ensure all election packages, forms and training materials meet strict QC standards and WAEC guidelines
- Maintained effective supplier relations with printing contractors (Fuji & Australia Post) and organised all printing of election packages, forms, ballot materials and training requirements to meet exact timelines.
- Closely coordinated with the Project Officer to transition and updated existing training platform from Moodle to LMS 365; this included new content creation, images and documentation management.
- Attended weekly online TEAMS meetings and updated various stakeholders of project status & related matters, such as: Business Services; Internal Communication Dept; IT; Logistics; Australia Post.
- Provided ongoing support and guidance to team members and assisted to resolve issues and offered comprehensive training on how to navigate internal software systems.
- Developed professional Power Point training presentations embedded with Adobe Pro files, images and videos, for use during training.
Project Coordinator
Australia Electoral Commission
2022.02 - 2022.10
- Managed the operational delivery of the Australian Federal Election throughout Stages 1 to Stage 6 (completion stage) for the Division of Durack in WA.
- Oversee the Operations Delivery Team and the Executive Team in the day-to-day management of matters relating to the governance of election functions
- Responsible for developing project plans, timelines, roles, role responsibilities, and checklists for approximately 150 election staff
- Managed and provided support to 2 Supervisors for each separate stage of the election delivery, totalling 12 Supervisors over the election period
- Assisted Supervisors in managing complex issues, providing clear and simple workflow procedures.
- Supported the Divisional Returning Officer by providing daily progress updates to ensure the project schedule met project goals and targets
- Developed strong familiarity with relevant legislative Acts in order to ensure all project and election operations were in accordance with the AEC such as Ballot Paper Formality guidelines, etc
- Built and maintained positive relationships with internal and external stakeholders Assisted to manage the secure storage of ballot boxes, which directly involved influencing and managing staff to adhere to all policies outlining the integrity and validity of ballot papers.
- Provided post-election reports and recommendations which were used to identify future process improvement strategies.
Project Coordinator
Avivo
2019.02 - 2022.03
- Provided high level administrative support to Project Managers and Project Teams during the organisational restructure. This included: facilitating stop and learn meetings with staff, supporting the learning and development team to create an onboarding training manual.
- Implemented strategic project objectives which successfully assisted community support teams to transition.
- Ensured all staff had access to relevant and current training materials.
- Performed various project support tasks in accordance with strategic objectives, business plans, workload priorities and performance management plans.
- Consistently maintained key project documentation to ensure completeness and accuracy.
- Achievement: Successfully coordinated an efficient induction / orientation program for new employees. There was a 30% increase in engagement over a 6 month period.
Financial and Tax Analyst
BT Financial Group
2012.03 - 2018.12
- Assisted the Fund Accountant in preparation and reconciliation of BT Financial Group’s statutory financial statements and ensured a high level of accuracy.
- Developed and maintained the schedule of regular compliance reporting, ensuring all contributors were aware of workflow and service deliverables.
- Appointed a Subject Matter Expert for legislative projects initiated by the Australian Taxation such as the BT Super Remediation project. Liaised with stakeholders to analyse, plan and execute project delivery successfully.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
- Streamlined some manual tax operation processes by automating routine tasks resulting in increased efficiency and accuracy.
- Preparation of PAYG, BAS and FBT returns and maintenance of supporting documentation.
- Assisted with internal & external audit activities and the timely provision of information to auditors.
- Provided timely preparation of various account reconciliations on a regular basis, for approval and raising necessary accounting adjustments.
- Provided tax reconciliation break downs to clients and offering support to the team when resolving complex tax queries.
- Achievements: Identified internal systems did not comply with new Super account legislation passed and I consequently reported the matter to the internal Advisory and Compliance Executive Team. This resulted in system changes and my work efforts were recognised as I was awarded BT Star of the Year in 2018.
- Facilitated continuing education tax courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
Marketing Intern
National Australia Bank
2011.03 - 2011.09
- Established and managed relationships with external data providers and research vendors.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Worked within NAB's corporate model and tracked key performance indicators to measure NAB’s business model and identified appropriate marketing channels.
- Implemented and supervised 30 market research projects from start to finish with focus groups, surveys, campaigns and interviews.
- Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies as required.
- Provided administrative support by maintaining databases, tracking projects, taking minutes and scheduling meetings.
- Helped with planning and hosting of marketing events.
- Researched and evaluated potential new markets and products.
Education
Bachelor of Business - Accounting) and Marketing
Edith Cowan University
Perth2011
Diploma - Business
Perth Institute of Business And Technology
Perth2009
Skills
- Employee Relations
- Critical Thinking
- Presentation
- Project Implementation
- Course material creation
- Compliance Training
- Verbal and written communication
- Database Management
- Needs Assessment
- New hire on-boarding
- Contract Negotiation
- Management Consultation
Accomplishments
Collaborated with the Training team to introduce a new Learning Management System 365 for the 2023 Local Government Elections which resulted in a better training experience for the Returning Officers.
Implemented an Onboarding Induction Program for new employees at Avivo which resulted in better engagement and improved efficiency.
References
REFEREES
Provided on Request
Interests
SUSAN ASENEKA Mobile: +, 61413633597
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Training Coordinator
West Australian Electoral Commission
2023.05 - 2024.01
Project Coordinator
Australia Electoral Commission
2022.02 - 2022.10
Project Coordinator
Avivo
2019.02 - 2022.03
Financial and Tax Analyst
BT Financial Group
2012.03 - 2018.12
Marketing Intern
National Australia Bank
2011.03 - 2011.09
Bachelor of Business - Accounting) and Marketing
Edith Cowan University
Diploma - Business
Perth Institute of Business And Technology
Similar Profiles
Telita RubenTelita Ruben
Engagement Officer & A/Senior Engagement Officer at Australian Electoral CommissionEngagement Officer & A/Senior Engagement Officer at Australian Electoral Commission
Amy FergusonAmy Ferguson
Electoral Service Support Officer at Australian Electoral CommissionElectoral Service Support Officer at Australian Electoral Commission
Tristan MurdochTristan Murdoch
Administration Assistant (APS1) at Australian Electoral CommissionAdministration Assistant (APS1) at Australian Electoral Commission