Susan Ashby
Mount Pleasant,WA
Summary
Experienced crisis intervention professional with commitment to providing high-quality emotional support. Known for effective de-escalation techniques and calm, empathetic demeanor under pressure. Reliable team player with flexibility to adapt to changing needs and strong focus on collaboration and achieving results.
Overview
35
35
years of professional experience
Work History
Volunteer Telephone Crisis Supporter
Lifeline
01.2021 - 01.2023
- Crisis support and intervention, assessing safety including suicide risk, providing a safe non-judgmental place to discuss concerns, provide referrals and resources as required
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
Education Assistant
Kennedy Baptist College
01.2015 - 04.2022
- Provided individualised support for students, addressing their unique academic needs and helping them reach their full potential.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Participated in professional development opportunities..
- Partnered with teachers to plan and implement lessons following school's curriculum, goals, and objectives.
Education Assistant - Special Needs
Christ Church Grammar School
01.2010 - 12.2014
- Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
- Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
- Established clear expectations regarding behavior management for a consistent, structured learning environment.
- Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for students.
- Maintained detailed records of student performance, behaviour, attendance, and IEP goals for accurate reporting purposes.
- Participated in professional development workshops focused on education techniques and best practices for continuous improvement as an educator.
- Supported students' emotional and behavioural growth by establishing a nurturing classroom environment.
Education Assistant – Special Needs
St Hilda’s Anglican School for Girls
01.2009 - 12.2009
- Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
- Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
- Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
- Fostered positive relationships between special needs students and their class peers through inclusive activities.
- Established clear expectations regarding behaviour management for a consistent, structured learning environment.
- Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for all special needs students.
- Participated in professional development workshops focused on best practices for continuous improvement as an educator.
- Supported students' emotional and behavioural growth by establishing a nurturing classroom environment.
- Developed creative lesson plans featuring multisensory approaches to accommodate diverse learning styles effectively.
- Promoted social skill development through targeted group activities and role-playing exercises.
- Advocated on behalf of special needs students to ensure appropriate accommodations were provided during testing sessions.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Education Assistant – Special Needs
Carey Baptist College
01.2007 - 12.2008
- Enhanced student learning by implementing personalized instructional strategies for special needs students.
- Facilitated small group instruction to enhance individualized learning opportunities for students.
- Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
- Fostered positive relationships between special needs students and their peers through inclusive activities.
- Established clear expectations regarding behaviour management.
- Maintained detailed records of student performance, behaviour, attendance, and IEP goals for accurate reporting purposes.
- Participated in professional development workshops focused on best practices for continuous improvement as an educator.
- Evaluated student progress regularly, adjusting teaching methods and instructional materials accordingly for optimal results.
- Supported students' emotional and behavioural growth by establishing a nurturing classroom environment.
Part-time State Administrator for WA & SA
Suzanne Grae Corporation
01.2005 - 01.2006
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organisational function.
- Managed human resources functions, including hiring and onboarding.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Maintained database systems.
Administration
Myer
01.1998 - 01.2004
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Administrator & PA to GM
Japan Australia LNG (MIMI) Pty Ltd
01.1990 - 01.1991
- Coordinated communications, accounts processing, recordkeeping, and other administrative functions.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Coordinated event planning for company gatherings, and external stakeholder events to enhance employee engagement and networking opportunities.
- Managed executive travel arrangements, optimising itineraries for cost-effectiveness and time management.
- Led organisation of annual corporate events, coordinating logistics to ensure seamless execution.
- Streamlined appointment scheduling for executives.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Receptionist/Personal Assistant
Sarich Technologies Ltd
01.1988 - 01.1989
- Supported executives by preparing documents, complex contracts, and annual reports. managing appointments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Education
Master of Counselling -
Morling College
11-2026
Post Graduate Diploma of Counselling -
Morling College
12.2024
Telephone Crisis Support Certificate - Crisis Support, Counselling
Lifeline
12.2021
Diploma - Education Support (Special Needs)
Central TAFE
12.2012
Bachelor of Secondary Education -
Curtin University
12.2003
Skills
- Mental health intervention
- Trauma informed care
- Outstanding communication skills
- Proficient IT skills and record keeping
- Patience and empathy
- Strong work ethic, ability to multitask
- Teamwork orientation
- Client confidentiality and case documentation
- Attention to detail
- Registered Counsellor
Personal Information
Date of Birth: 11/02/70
Timeline
Volunteer Telephone Crisis Supporter
Lifeline
01.2021 - 01.2023
Education Assistant
Kennedy Baptist College
01.2015 - 04.2022
Education Assistant - Special Needs
Christ Church Grammar School
01.2010 - 12.2014
Education Assistant – Special Needs
St Hilda’s Anglican School for Girls
01.2009 - 12.2009
Education Assistant – Special Needs
Carey Baptist College
01.2007 - 12.2008
Part-time State Administrator for WA & SA
Suzanne Grae Corporation
01.2005 - 01.2006
Administration
Myer
01.1998 - 01.2004
Office Administrator & PA to GM
Japan Australia LNG (MIMI) Pty Ltd
01.1990 - 01.1991
Receptionist/Personal Assistant
Sarich Technologies Ltd
01.1988 - 01.1989
Post Graduate Diploma of Counselling -
Morling College
Diploma - Education Support (Special Needs)
Central TAFE
Master of Counselling -
Morling College
Telephone Crisis Support Certificate - Crisis Support, Counselling
Lifeline
Bachelor of Secondary Education -
Curtin University
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