Susan Ashton
Upper Coomera
Summary
Hi, I’m Sue. I am a highly motivated and client-focused professional with extensive experience in customer service, team leadership, and operational management. I am committed to delivering high-quality service, fostering positive relationships, and maintaining a safe and welcoming environment. I strive to lead with integrity, respect, and a strong value system that guides my professional and personal endeavours.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Care Practitioner
Infinity Community Solutions
02.2024 - Current
- Engage in purposeful activities aimed at developing life skills and self-worth
- Work with challenging behaviours with patience and unconditional positive regard.
- Support individuals with complex needs and disabilities.
- Encourage independent living skills (cooking, budgeting, shopping, cleaning).
- Embed strong practice frameworks into daily routines.
- Provide detailed, confidential reports following policy and legislative requirements.
- Involve families and significant others to promote positive relationships.
- Work autonomously and as part of a care team.
Entertainer
Self-Employed
01.2002 - Current
- Provided live entertainment at various venues across Brisbane and the Gold Coast
- Developed and maintained relationships with venue management, clients, and audiences
- Delivered high-quality performances, enhancing the guest experience and satisfaction
Youth Worker (Placement)
Wesley Mission
01.2023 - 12.2023
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
2IC, Office Manager, Entertainer
Straddie Island Cruises
01.2018 - 01.2020
- Managed office duties, including bookings, sales inquiries, and customer relations
- Worked closely with the team as Second-in-Command, ensuring smooth operations in the bar and crew activities
- Performed as an onboard entertainer, contributing to a lively and engaging atmosphere for passengers
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Senior International Cruise Consultant
Our Vacation Centre
01.2011 - 07.2016
- Managed client relationships, providing advice on travel programs and bookings
- Developed strong relationships with clients, leading to repeat business and referrals.
- Handled all administrative duties, including bookings, inquiries, and complaints
- Regularly met or exceeded monthly sales targets while maintaining high-quality service standards for all clientele.
- Supported colleagues through cross-training initiatives which led to improved teamwork among consultants.
- Enhanced customer satisfaction by providing personalised cruise recommendations based on individual preferences.
Office/Operations Manager
Rivers Cruises Pty Ltd
01.2010 - 01.2011
- Managed office setup, including the implementation of booking systems and administration processes
- Produced financial reports, including costing, invoicing, and reconciliation of accounts
- Developed and trained a motivated, customer-focused team
- Ensured operational efficiency and superior customer service standards
Drama and Singing Teacher, Sales Consultant, Sales/Venue Manager
Brightstar's Talent Agency and Academy
01.2007 - 01.2011
- Delivered performing arts programs for children aged 5–17 across the Gold Coast and North Brisbane
- Conducted interviews with prospective clients and provided excellent customer service
- Managed venue operations, including staff training, sales, and administration duties
- Exceeded sales targets and KPIs, contributing to the success of the business
Cruise Director / OH&S Officer
Australian Spirit Cruises Pty Ltd
01.2009 - 12.2009
- Ensured the safety and enjoyment of passengers on the vessel
- Managed bar operations, rosters, stock, and staff training
- Ensured safety protocols were adhered to and compliant with regulations
- Implemented new administration and online in-house booking systems.
- Costing and gross profit reports, stock reports, monthly invoicing/commissions for agents/vendors, financial daily, weekly, and monthly reports/reconciliations
- Sourced, and trained a motivated, highly efficient, and customer-focused team
- Streamlined operations by implementing efficient scheduling systems for staff and performers.
Executive Assistant to the CEO (Home-based Contract)
The Centre for Aboriginal Independence and Enterprise Ltd (CAIE)
01.2008 - 12.2008
- Supported the CEO in administrative, marketing, and communications tasks
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Liaison for Government departments and Indigenous groups
- Drafted and submitted proposals for government funding,
- Organised and coordinated community forums, corporate events and meetings.
- Handled confidential and sensitive information with discretion and tact.
Education
Certificate IV Youth Work
TAFE Queensland
QLD07-2024
• TCI – Therapeutic Crisis Intervention 7
Infiniity Community Solutions
Brisbane, QLD04-2024
Hope And Healing
Infinity Communitly Solutions
Brisbane, QLD02-2024
Certification III in Business
Mead Business College
Gold Coast, QLD09-2015
Skills
- Professionalism
- Customer focused
- Administration
- Scheduling
- Financial management
- Self manage to optimise efficiency
- Team collaboration
- Interpersonal skills
- Adaptability
- Fast-paced environments
- Handle challenging situations
- Maintain composure under pressure
Certification
- RSA
- COVID-19 Vaccination
- Certificate III in Business
- Teacher Principal Training Course
- NLP Leadership Course, Institute of Management
- First Aid Certified
- National Police Check (2023)
- Open Manual/Automatic Driver's Licence
- Certificate IV in Youth Work
- Hope and Healing for Residential Care
- TCI – Therapeutic Crisis Intervention
- Blue Card
- NDIS Yellow Card
Timeline
Residential Care Practitioner
Infinity Community Solutions
02.2024 - Current
Youth Worker (Placement)
Wesley Mission
01.2023 - 12.2023
2IC, Office Manager, Entertainer
Straddie Island Cruises
01.2018 - 01.2020
Senior International Cruise Consultant
Our Vacation Centre
01.2011 - 07.2016
Office/Operations Manager
Rivers Cruises Pty Ltd
01.2010 - 01.2011
Cruise Director / OH&S Officer
Australian Spirit Cruises Pty Ltd
01.2009 - 12.2009
Executive Assistant to the CEO (Home-based Contract)
The Centre for Aboriginal Independence and Enterprise Ltd (CAIE)
01.2008 - 12.2008
Drama and Singing Teacher, Sales Consultant, Sales/Venue Manager
Brightstar's Talent Agency and Academy
01.2007 - 01.2011
Entertainer
Self-Employed
01.2002 - Current
Certificate IV Youth Work
TAFE Queensland
• TCI – Therapeutic Crisis Intervention 7
Infiniity Community Solutions
Hope And Healing
Infinity Communitly Solutions
Certification III in Business
Mead Business College
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