Susan Barron
Munno Para Downs,SA
Summary
Dedicated to keeping optimal staffing levels to meet service needs. Skilled at delivering new-hire training on attendance issues, as well as monitoring workflow patterns and managing schedule changes. Writing detailed reports, maintaining tracking spreadsheets and generating forecasts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workforce Management Coordinator
Zenitas
Norwood, SA
11.2023 - Current
- Monitored employee attendance and leave records, ensuring compliance with company policies.
- Analyzed real-time data from workforce management systems to identify trends in staffing needs.
- Worked closely with department managers to forecast future staffing requirements based on anticipated workloads.
- Implemented changes to existing processes such as shift rotations or overtime rules when necessary.
- Conducted regular audits of employee timecards to verify accuracy of hours worked.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
Compliance Manager
Hope Circle
Parkside, SA
04.2021 - 10.2023
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Developed risk assessments to evaluate potential impact of new initiatives or processes.
- Maintained detailed records of all compliance related activities.
- Assisted with the development of training materials for employees regarding compliance requirements.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Maintained compliance standards for all contract deliverables.
- Performed consistently with all quality objectives, including planning, control and optimization strategies.
- Completed routine and incident-related documentation.
- Maintained detailed database of compliance data, activities and actions taken.
- Investigated reported and identified compliance issues against accepted standards.
Service Coordinator
Community Support Incorporated
Woodville, SA
09.2015 - 05.2019
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized client meetings to provide project updates.
Education
High School Diploma -
Northfield High School
Adelaide, SA11-1990
Skills
- Demand forecasting
- Workforce Planning
- Performance Analysis
- Strategic Thinking
- Stakeholder Management
- Managing schedules
- Microsoft Excel
- Schedule Coordination
- Determining staffing needs
- Setting schedules
- Resolving issues
- Report Writing
- Ongoing client support
- Accurate Recordkeeping
- Needs Assessment
- Team Leadership
- Client Advocacy
- Telephone communication
- MS Office expertise
- Adaptability and Flexibility
- Effective Communication
- Written Communication
- Excellent Communication
- Attention to Detail
- Time Management
- Problem-Solving
- Adaptability
- Problem-solving abilities
- Time management abilities
- Task Prioritization
- Teamwork and Collaboration
- Team building
- Multitasking
- Active Listening
Affiliations
- Gardening
- Animals
- Music
- Swimming
- Walking
- Singing
Certification
- Class C License
- National Police Check dated 18/9/2023
- Certificate in Compliance
- First Aid and CPR Certificate dated 13/1/2023
- Working With Children Check due to expire 13/9/2024
- NDIS Worker Orientation Module dated 23/6/2021
- Managing Aggressive Behaviours dated 22/6/2021
Timeline
Workforce Management Coordinator
Zenitas
11.2023 - Current
Compliance Manager
Hope Circle
04.2021 - 10.2023
Service Coordinator
Community Support Incorporated
09.2015 - 05.2019
High School Diploma -
Northfield High School
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