Susan Belk
Thurgoona.NSW
Summary
I have worked in the Emergency Department for most of my career
Overview
13
13
years of professional experience
Work History
Clerk
Albury Wodonga Health
Albury, NSW
05.2009 - 03.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Assisted with onboarding of new employees.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
Education
Nil - Nil
Santa Maria Colledge
Northcote, VIC1975
Skills
Data accuracy
Telephone etiquette
Excellent communication
Empathy
Timeline
Clerk
Albury Wodonga Health
05.2009 - 03.2022
Nil - Nil
Santa Maria Colledge