Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Susan Benn

9b Erindale Court, Albany,Western Australia
Susan Benn

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to any growing company.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Overview

54
years of professional experience

Work History

Woolworths Supermarket
Albany, WA

Personal Shopper
08.2006 - Current

Job overview

  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Noted customer special requests, preferences and favourite products in CRM to enhance service and build brand loyalty.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Picked quality and accurate items for over 50 daily customer orders

Woolworth Supermarket
Albany, WA

Customer Service
08.2006 - Current

Job overview

  • Provided company information and policies to customers upon inquiry and answered questions via phone.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer.
  • Offered advice and assistance to customers, paying attention to special needs or wants

Woolworths Supermarket
Albany, WA

Nightfiller
08.2006 - Current

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in team-building activities to enhance working relationships.

Kojonup Retail Garden And Gift Centre
Kojonup, WA

Garden and Gift Centre Owner
06.2001 - 11.2005

Job overview

  • Provided elite customer service by
  • Managed day-to-day business operations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations, including scanning items, processing payments and
    issuing receipts.
  • Imparted advice and guidance on flower and plant care, enabling customers to maximise the
    lifespan and enjoyment of products purchased.
  • Closely monitored stock and sales levels to ensure efficient ordering service to meet customer
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased customer satisfaction by resolving issues.

Kojonup Abattoirs, Kojonup
Kojonup, WA

Receptionist/Bookkeeper
04.1990 - 06.1991

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Kojonup District High School
Kojonup, WA

High School Diploma
12.1982

Kobeelya Girls College
Katanning

High School Diploma
12.1984

Olympia Business Training Centre
Perth

from Business Studies
12.1985

Skills

  • Verifying Order Accuracy
  • Customer Buying Habits
  • Rewards Programs
  • Proper Storage Procedures
  • Prioritizing Orders
  • Heavy Lifting
  • Personal Shopping
  • Online Order Processing
  • Customer Service
  • Team Goals
  • Light Housekeeping
  • Attention to Detail

Timeline

Personal Shopper

Woolworths Supermarket
08.2006 - Current

Nightfiller

Woolworths Supermarket
08.2006 - Current

Customer Service

Woolworth Supermarket
08.2006 - Current

Garden and Gift Centre Owner

Kojonup Retail Garden And Gift Centre
06.2001 - 11.2005

Receptionist/Bookkeeper

Kojonup Abattoirs, Kojonup
04.1990 - 06.1991

Kojonup District High School

High School Diploma

Kobeelya Girls College

High School Diploma

Olympia Business Training Centre

from Business Studies

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Susan Benn