Susan Bennett
Rothwell
Summary
Dynamic leader with a proven track record at NCC Early Learners, enhancing team productivity and fostering high-performance cultures. Excelled in relationship building and continuous improvement, achieving significant advancements in employee development and student empowerment. Skilled in verbal communication and efficient schedule coordination, consistently delivering results beyond expectations.
Overview
1997
1997
years of professional experience
Work History
Group Leader
NCC Early Learners
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
Office Manager
Preferred Pest Management
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Self Employed
Family Day Care Home
12.1986 - 12.1996
Education
Stand Grammar School For Girls
Manchester UKDiploma Of Eary Education - Early Education
Ncccc
Brisbane, QLD06.2017
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Motivational skills
- Group and individual instruction
- Employee development
- Student empowerment
- Recreational activity planning
- Complaint handling
- Lesson planning
- Meeting facilitation
- Child development
- Enrichment program planning
Timeline
Self Employed
Family Day Care Home
12.1986 - 12.1996
Group Leader
NCC Early Learners
Office Manager
Preferred Pest Management
Stand Grammar School For Girls
Diploma Of Eary Education - Early Education
Ncccc
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