SUSAN BERRY
Newcastle,Australia
Summary
Driven and compassionate healthcare professional with over 20 years hands-on experience in fast-paced acute care hospital environments. Accountable and responsible with a strong focus on patient wellness, engagement and leadership. Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Residential Managere
BaptistCare Warabrook
N, NSW
04.2022 - Current
- Cultivated rapport with clients to meet expectations for all levels of care including dementa specific
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Investigated incidents involving tenants or visitors; took appropriate disciplinary actions when needed.
- Compiled and conveyed operational and financial data to regional manager.
- Initiated programs designed to enhance resident satisfaction ratings through improved customer service delivery.
- Worked with Education team to ensure that team were Trained and coached to consistently meet residents' needs with caring, knowledgeable and safe support.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Managed and oversaw operations, maintenance and administration of properties.
- Analyzed data related to vacancy rates, occupancy levels.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Established a customer service program to ensure tenants receive prompt response to requests and complaints.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Health Service Manager NM6
Coonabarabran Health Service and Coolah MPS
Coonabarabran, Australia
10.2017 - Current
- Operational facility management 2 health facilities with 6 bed emergency department 24/7 services, 28 acute and sub acute beds for mixed medical surgical adult inpatients; ambulatory care and chemotherapy services; Primary and community care; radiology; inpatient and outpatient physiotherapy; 3 facility based dialysis chairs; 2 post natal beds for well mothers and border babies; 20 RAC beds
- Clinical and corporate governance
- Culture of accountability
- Leadership and operational and strategic management
- Delivery of High quality services with high functioning resilient and reliable team
- Service planning
- Development and implementation of local procedures and business rules
- Development of a positive work culture in alignment with CORE values
- Management of local resources
- Promotion and support of Models of Care to fit within service delineation
- Patient, community, and staff rounding
- Emergency Management and Disaster coordination and management
- Development of professional, and community relationships
- Business and strategic planning
- Gap analysis
- Executive reporting
- Incident reporting
- Redevelopment and change management
- Communication with community, staff, patients, visitors, medical officers and other key stakeholders
- Financial performance and outlook
- People management including performance appraisals and management, grieve management, coaching, Injury management and return to work planning, communication, consultation, and coordination, worker well-being
- Quality and Innovation
- WHS- Risk identification, assessment, management and control
- Review and development of policy, procedure, and guidelines
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually
- Created annual goals, objectives and budget and made recommendations to reduce costs
- Cooperated with other health related agencies and organizations in community activities
- Problem solving and workforce management
- Partnering with the community
- Evaluated patient care procedural changes for effectiveness
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed through monthly performance meetings, coaching and rounding
- Observed strict confidentiality and safeguarded all patient-related information
- Provided administrative and clinical leadership to the nursing staff
Residential Manager
BaptistCare Kularoo Service
Foster, NSW
11.2020 - 04.2022
- Cultivated rapport with clients to meet expectations for all levels of care including dementa specific
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Investigated incidents involving tenants or visitors; took appropriate disciplinary actions when needed.
- Compiled and conveyed operational and financial data to regional manager.
- Initiated programs designed to enhance resident satisfaction ratings through improved customer service delivery.
- Worked with Education team to ensure that team were Trained and coached to consistently meet residents' needs with caring, knowledgeable and safe support.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Managed and oversaw operations, maintenance and administration of properties.
- Analyzed data related to vacancy rates, occupancy levels.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Established a customer service program to ensure tenants receive prompt response to requests and complaints.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Director Of Nursing
Griffith Base Hospital
Griffith, NSW
06.2019 - 10.2020
- Monitored performance of nursing staff through observation, review of documentation and feedback from other team members.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Resolved conflicts between departments or individuals in a timely manner.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Managed employee relations issues including disciplinary actions when necessary.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Attended conferences and seminars related to healthcare management topics.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Actively participated in professional organizations related to nursing administration and management.
- Monitored development, implementation and updates of individualized care plans.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Established goals for each department based on organizational objectives and monitored progress towards those goals.
- Conducted regular meetings with department managers and staff to discuss operational issues.
- Maintained a safe environment for patients, visitors and employees by adhering to established safety standards.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
Health Service Manager NM5
Coonabarabran Health Service
Coonabarabran, Australia
07.2016 - 10.2017
- Operational facility management health facility with 4 bed emergency department 24/7 services, 21 acute and sub acute beds for mixed medical surgical adult inpatients; ambulatory care and chemotherapy services; Primary and community care; radiology; inpatient and outpatient physiotherapy; 3 facility based dialysis chairs; 2 post natal beds for well mothers and border babies
- Clinical and corporate governance
- Leadership and operational and strategic management
- Delivery of High quality services with high functioning resilient and reliable team
- Culture of accountability
- Service planning
- Development and implementation of local procedures and business rules
- Development of a positive work culture in alignment with CORE values
- Management of local resources
- Promotion and support of Models of Care to fit within service delineation
- Patient, community, and staff rounding
- Emergency Management and Disaster coordination and management
- Development of professional, and community relationships
- Business and strategic planning
- Gap analysis
- Executive reporting
- Incident reporting
- Redevelopment and change management
- Communication with community, staff, patients, visitors, medical officers and other key stakeholders
- Financial performance and outlook
- People management including performance appraisals and management, grieve management, coaching, Injury management and return to work planning, communication, consultation, and coordination, worker well-being
- Quality and Innovation
- WHS- Risk identification, assessment, management and control
- Review and development of policy, procedure, and guidelines
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually
- Created annual goals, objectives and budget and made recommendations to reduce costs
- Cooperated with other health related agencies and organizations in community activities
- Problem solving and workforce management
- Partnering with the community
- Evaluated patient care procedural changes for effectiveness
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed through monthly performance meetings, coaching and rounding
- Observed strict confidentiality and safeguarded all patient-related information
- Provided administrative and clinical leadership to the nursing staff
Nurse Manager 41
Pambula Hospital NSW
Pambula, Australia
04.2016 - 07.2016
- Operational facility management health facility with 6 bed emergency department 24/7 services, 26 acute and sub acute beds for mixed medical surgical adult inpatients; ambulatory care; radiology; inpatient physiotherapy; Theatre
- Also within this time I frequently acted up into the NM4 at the South East Regional Hospital which is a 100 bed regional facility with adult medical ward, surgical ward, oncology, renal, maternity, pediatrics, emergency department, theatre, Primary and Community Health, Mental Health
- Clinical and corporate governance
- Leadership and operational and strategic management
- Delivery of High quality services with high functioning resilient and reliable team
- Culture of accountability
- Service planning
- Development and implementation of local procedures and business rules
- Development of a positive work culture in alignment with CORE values
- Management of local resources
- Promotion and support of Models of Care to fit within service delineation
- Patient, community, and staff rounding
- Emergency Management and Disaster coordination and management
- Development of professional, and community relationships
- Business and strategic planning
- Gap analysis
- Executive reporting
- Incident reporting
- Redevelopment and change management
- Communication with community, staff, patients, visitors, medical officers and other key stakeholders
- Financial performance and outlook
- People management including performance appraisals and management, grieve management, coaching, Injury management and return to work planning, communication, consultation, and coordination, worker well-being
- Quality and Innovation
- WHS- Risk identification, assessment, management and control
- Review and development of policy, procedure, and guidelines
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually
- Created annual goals, objectives and budget and made recommendations to reduce costs
- Cooperated with other health related agencies and organizations in community activities
- Problem solving and workforce management
- Partnering with the community
- Evaluated patient care procedural changes for effectiveness
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed through monthly performance meetings, coaching and rounding
- Observed strict confidentiality and safeguarded all patient-related information
- Provided administrative and clinical leadership to the nursing staff
NUM3
Pambula District Hospital
Pambula, Australia
01.2008 - 04.2016
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually
- Created annual goals, objectives and budget and made recommendations to reduce costs
- Cooperated with other health related agencies and organizations in community activities
- Evaluated patient care procedural changes for effectiveness
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations
- Observed strict confidentiality and safeguarded all patient-related information
- Provided administrative and clinical leadership to the nursing staff
- Conducted or approved the performance evaluations for all nursing department employees
- Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary
- Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families
- Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines
- Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards
- Monitored infection control procedures to ensure facility-wide health and safety
- Planned and organized staff development and orientation programs for nursing services
- Conducted probationary and annual performance evaluations of all nursing staff
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills
- Analysed facility activities and data to properly assess risk management and improve services
Senior Registered Nurse
Pambula District Hospital
Pambula, Australia
01.2003 - 01.2008
- Assisted patients with multiple chronic diagnoses, including COPD and asthma
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
- Made appropriate interventions by reading and interpreting vital signs, lab results, ECGs etc
- Supported patients with customized patient teaching tools
- Delegated staff nurse duties
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Participated in unit based Quality Assurance Program
- Ensured efficacy of treatments through monitoring of treatment regimens
- Provided treatment within scope of practice as defined by state law
- Frequently commended for maintaining the safety, respect and dignity of residents
- Coordinated with doctors and registered nurses to develop care plans for patients
- Correctly disposed of contaminated supplies
Registered Nurse
Eden Medical Centre
Eden, Australia
01.2000 - 01.2002
- Managed clients, providing education, treatments, venepuncture and wound care
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Administered medications and assisted in diagnostic testing
- Responsible for primary care, case management and medication management
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, and follow-up care
- Utilized strong assessment skills to determine necessary patient care
- Maintained the safety, respect and dignity of clients
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
Registered Nurse ICU
John James Private Hospital
ACT, Australia
01.1997 - 01.1999
- Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse in the health care team
- Acted as the in-charge of unit position
- Recorded patients' medical history, vital statistics and test results in medical records
- Delivered high-quality and compassionate treatment
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Actively participated in unit-based Quality Assurance Program
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed all tasks with a patient-centred focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Provided necessary health education training for patients
- Acted as patient advocate and implemented total patient care through a team nursing process
- Treated patients with strokes, head traumas, comas and intracranial haematomas
- Provided emotional support and supervision
- Coordinated the review, revision and creation of Operational Policies
- Administered medications and assisted in diagnostic testing
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Responsible for primary care, case management and medication management
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications
- Utilized strong assessment skills to determine necessary patient care
- Provided quality nursing care in accordance with policies and procedures
- Worked as part of team to ensure proper safety of patient
Registered Nurse ICU
The Canberra Hospital
ACT, Australia
01.1995 - 01.1997
- Conducted screening, diagnostic treatment, acute care and supportive services as the senior nurse in the health care team
- Recorded patients' medical history, vital statistics and test results in medical records
- Delivered high-quality and compassionate treatment
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Actively participated in unit-based Quality Assurance Program
- Sound, ethical decision-making
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Provided necessary health education training for patients
- Acted as patient advocate and implemented total patient care through a team nursing process
- Treated patients with strokes, head traumas, comas and intracranial haematomas
- Administered medications and assisted in diagnostic testing
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications
- Utilized strong assessment skills to determine necessary patient care
- Worked as part of team to ensure proper safety of patient
- Coordinated with doctors and registered nurses to develop care plans for patients
- Organized, updated and maintained patient charts
Registered Nurse CCU
The Canberra Hospital
ACT, Australia
01.1991 - 01.1995
- Coordinated the review, revision and creation of Operational Policies within CCU Department
- Managed clients, providing education, treatments, IV therapy, venipuncture and wound care
- Administered medications and assisted in diagnostic testing
- Responsible for primary care, case management and medication management
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Utilized strong assessment skills to determine necessary patient care
- Worked as part of team to ensure proper care and safety of patient
- Maintain the safety, respect and dignity of clients
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Delivered high-quality and compassionate treatment
Education
Bachelor of Health and Human Services (Leadership) Professional Honours -
University of Tasmania
06.2018
Degree in Health Sciences - Nursing
Southern Cross University
06.2018
Diploma in Management -
NSW TAFE
08.2013
Diploma of applied science - nursing
University of Canberra
MBA -
Southern Cross University
NSWSkills
- Staffing management ability
- Leadership
- Effectively influences others
- Cultural awareness and sensitivity
- Critical thinking proficiency
- Financial aptitude
- Relationship and team building
- Sound decision making
- Emergency management and coordination
- Strategic management
- Operational Management
- Art therapy techniques
Extracurricular Activities
Art therapist, artist
References
Joy Shotter - chaplain Baptistcare Warabrook 0418 240855
References
References available upon request.
Timeline
Residential Managere
BaptistCare Warabrook
04.2022 - Current
Residential Manager
BaptistCare Kularoo Service
11.2020 - 04.2022
Director Of Nursing
Griffith Base Hospital
06.2019 - 10.2020
Health Service Manager NM6
Coonabarabran Health Service and Coolah MPS
10.2017 - Current
Health Service Manager NM5
Coonabarabran Health Service
07.2016 - 10.2017
Nurse Manager 41
Pambula Hospital NSW
04.2016 - 07.2016
NUM3
Pambula District Hospital
01.2008 - 04.2016
Senior Registered Nurse
Pambula District Hospital
01.2003 - 01.2008
Registered Nurse
Eden Medical Centre
01.2000 - 01.2002
Registered Nurse ICU
John James Private Hospital
01.1997 - 01.1999
Registered Nurse ICU
The Canberra Hospital
01.1995 - 01.1997
Registered Nurse CCU
The Canberra Hospital
01.1991 - 01.1995
Bachelor of Health and Human Services (Leadership) Professional Honours -
University of Tasmania
Degree in Health Sciences - Nursing
Southern Cross University
Diploma in Management -
NSW TAFE
Diploma of applied science - nursing
University of Canberra
MBA -
Southern Cross University
Similar Profiles
Carolyne ChepkoechCarolyne Chepkoech
Food Server Assistant at BaptistCare Warabrook Aged Care CentreFood Server Assistant at BaptistCare Warabrook Aged Care Centre
MOON JE LEEMOON JE LEE
AIN at BaptistcareAIN at Baptistcare
Teretia ArebontoTeretia Arebonto
Carer at BaptistcareCarer at Baptistcare