Susan Blarrey
Injinoo,QLD
Summary
Driven by results, I excelled at Northern Peninsula Area Regional Council as Acting Supervisor, enhancing team productivity by implementing strategic planning and fostering a culture of open communication. My expertise in operations management and exceptional leadership skills led to significant improvements in customer satisfaction and team efficiency.
Overview
14
14
years of professional experience
Work History
Acting Supervisor Batching Plant
Northern Peninsula Area Regional Council
06.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Acting Supervisor Worksop
Northern Peninsula Area Regional Council
07.2021 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Solicited customer feedback to identify and improve on areas of weakness.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Receptionist
Northern Peninsula Area Regional Council
07.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Administrator
Northern Peninsula Area Regional Council
07.2013 - 07.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Acting Supervisor Supermarket
Northern Peninsula Area Regional Council
07.2012 - 07.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Shop Assistant
Northern Peninsula Area Regional Council
07.2010 - 07.2011
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Northern Peninsula Area State College
Northern Peninsula Area State College Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Software experience
- Business Administration
- Problem-Solving
- Multitasking
- Time Management
- Excellent Communication
- Decision-Making
- Organizational Skills
- Team building
- Self Motivation
- Goal Setting
Timeline
Acting Supervisor Batching Plant
Northern Peninsula Area Regional Council
06.2023 - 07.2024
Acting Supervisor Worksop
Northern Peninsula Area Regional Council
07.2021 - 07.2023
Receptionist
Northern Peninsula Area Regional Council
07.2019 - 07.2020
Administrator
Northern Peninsula Area Regional Council
07.2013 - 07.2019
Acting Supervisor Supermarket
Northern Peninsula Area Regional Council
07.2012 - 07.2013
Shop Assistant
Northern Peninsula Area Regional Council
07.2010 - 07.2011
Northern Peninsula Area State College
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