Susan Bong
Bentley Park,Australia
Summary
I have a passion for learning I am seeking a Receptionist Medical Position; in a Company, whose vision is to provide quality health care services and where I can utilize my 10 years medical administrative work experience to be a productive member of a team dedicated to providing excellence and innovation in every aspect of operation. A place that encourages and support staff development and growth.
I am a multi-talented administration officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offers several years of experience in the field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administration Officer, Medical - Clinical
Wuchopperen Health Services
Cairns & Edmonton
10.2016 - 06.2023
- Greeting patients and visitors in a friendly and professional manner at reception.
- Answering high-volume incoming phone calls and scheduling appointments.
- Verifying/updating patient contact details and registering new patients.
- Used Pracsoft Record Management system and Communicare Client Information.
- Handling incoming and outgoing mail.
- Manage electronic incoming faxes and referrals system.
- Fax outgoing external providers' referrals daily.
- Scan the patient's document into their electronic file.
- Ordering and receiving office supplies and stationery.
- Infectious control procedures are carried out by maintaining a clean, tidy office and waiting room.
- Utilized MS Team, Outlook, Excel, and Word.
- Attended to other ad hoc duties when necessary.
- Scheduled regular maintenance checks on office equipment such as computers and printers.
Administration Officer, Medical & Transport Officer
Wuchopperen Health Service
Atherton/Midin Clinic, QLD
08.2011 - 12.2015
- Greeting patients and visitors in a friendly and professional manner at reception.
- Answering high-volume incoming phone calls and scheduling appointments.
- Updating patient records and entering new patient information.
- Maintain a clean and organized reception area.
- Responding to patient inquiries in a timely manner.
- Develop and manage the manual office filing systems for medical records, bulk billing, referrals, and general correspondence.
- Managed Work Vehicles
- Ordering office supplies and stationery.
- Transport of patients.
- Used Pracsoft Record Management System and Communicare Client Information Systems.
- Bulk Billing in Pracsoft System.
- Utilized MS Teams, Outlook, Excel, and Word.
- Handling incoming and outgoing mail.
- Processing office accounts, invoice payments, and maintaining financial records and petty cash recoupment.
- Responding to patient inquiries in a timely manner.
- Attend staff meeting and minute taking.
- Mentor new staff in office protocol.
Administration Officer – Aged Care Visitors Scheme
FNQ Volunteer
North Cairns, Qld
07.2024
- Data Entry
Education
Junior High Certificate -
Gordonvale High School
Drug and Alcohol Counselling Course -
Biala, Brisbane Qld
Certificate III Community Service -
TAFE, Atherton
Certificate III Health Administration -
TAFE, Cairns
Certificate in Worker Health and Safety Representative Training -
Wuchopperen Health Service
STEPS Course student to enable Tertiary Study, Psychological Science -
Central Queensland University, Cairns
Skills
- Organized
- Privacy and Confidentiality
- Flexible
- Adaptability
- Verbal communication
- Written communication
- Reporting
- Excellent Customer service
- Respectful
- Empathetic
- Professionalism
- Well groomed
- Problem solving
- Consultation
- Switchboard management
- Teamwork
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Data collection
- Record keeping
Certification
- Drivers Licence, C Class manual
- Blue Card, 2027
Accomplishments
Wuchopperen Health Service, Staff Recognition Award in 2018.
Mobilephonenumber
0450 189 114
Keyabilities
- Supports strategic direction and confidentiality
- Follow office standard policies, procedures and guidelines while showing dedication and commitment to the workplace 'Code of Conduct' standards, to achieve the team' goal.
- Able to work alone or as a productive team member.
- I have excellent leadership, initiative.
- Follow directions from Management and Supervisor
- Excellent communication in customer service. Courteous, respectful, and non-judgemental.
Immunization
Fully immunised, 3 COVID Vax
Residentialaddress
U3 20 Robert Road, Bentley Park, Qld, 4869
Citizenship
Aboriginal Australian
References
Darlene MacLeod, Coordinator Health Services, Wuchopperen Health Services, 6 Moignard Street, Manunda, Qld, 4870, 0413 478 030
Timeline
Administration Officer – Aged Care Visitors Scheme
FNQ Volunteer
07.2024
Administration Officer, Medical - Clinical
Wuchopperen Health Services
10.2016 - 06.2023
Administration Officer, Medical & Transport Officer
Wuchopperen Health Service
08.2011 - 12.2015
Junior High Certificate -
Gordonvale High School
Drug and Alcohol Counselling Course -
Biala, Brisbane Qld
Certificate III Community Service -
TAFE, Atherton
Certificate III Health Administration -
TAFE, Cairns
Certificate in Worker Health and Safety Representative Training -
Wuchopperen Health Service
STEPS Course student to enable Tertiary Study, Psychological Science -
Central Queensland University, Cairns
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