Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Brennan

Warrawong

Summary

Eager team member ready to make positive impact on cleaning operations. Knowledgeable about equipment, tools, and typical tasks in cleaning work. Accustomed to multitasking and working quickly to meet challenging demands.

Am proficient in rostering, and trolley collection in a busy and demanding store.

Overview

18
18
years of professional experience

Work History

Team Leader

Coles Supermarket
05.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Team Member

Coles Services
07.2012 - 05.2021
  • Documented daily production data, updating logs and schedules with daily information.
  • Helped keep team efficient with well-stocked supplies.
  • Kept equipment working properly with regular inspections and maintenance.
  • Supported fellow team members with tasks such as gap cleaning and floor maintenance.
  • Trolley collection.
  • Monthly Trolley counts and tagging trolleys for maintenance.
  • Keeping the Area Manager updated on any issues arising.

Team Member

Coles Services
03.2012 - 07.2012
  • Supported fellow team members with tasks such as Gap cleaning and floor maintenance.
  • Was rostered for both recovery clean and close down clean.
  • Efficient in use of buffing and scrubbing machines.

Cleaner

Clean Strip
09.2007 - 03.2012
  • Protected customers from germs and infectious diseases with expert cleaning and sanitizing.
  • Satisfied customers by expertly handling trash, cleaning surfaces, and replenishing linens and other supplies.
  • Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments.
  • Managed weekly and daily cleaning contracts at homes and businesses across the Illawarra.
  • Cleaned and polished furniture and fixtures.
  • Steam-cleaned and shampooed carpets.
  • Prepared correct cleaning solutions by following specifications for water, detergents and acids.

Education

Higher School Certificate - undefined

Kiama High School
Kiama, NSW
10.1988

Skills

  • Multi tasking
  • Stocking and replenishing
  • Equipment operation
  • Attention to detail
  • Documentation and recordkeeping
  • Rostering
  • Chemical handling
  • Works quickly and efficiently
  • Order preparation

Timeline

Team Leader

Coles Supermarket
05.2021 - Current

Team Member

Coles Services
07.2012 - 05.2021

Team Member

Coles Services
03.2012 - 07.2012

Cleaner

Clean Strip
09.2007 - 03.2012

Higher School Certificate - undefined

Kiama High School

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Susan Brennan