Summary
Overview
Work History
Education
Skills
PERSONAL REFERENCES
PROFESSIONAL REFERENCES
Volunteer Experience
Accomplishments
Timeline
BusinessDevelopmentManager

Susan Brown

Bingara,NSW

Summary

I am a Focused, Dedicated, Caring and enthusiastic person experienced in Rostering, Administration, Event Planning, General HR and team building.

I am a great people person with fantastic communication stills. I always put 110% into my Job/Position.

Overview

17
17
years of professional experience

Work History

ADMINISTRATION & ROSTERING

TOURIANDI LODGE AGED CARE FACILITY
Bingara
11.2021 - Current
  • Accurately entering employee information into the computerized roster system.
  • Maintaining accurate and up-to-date records of staff attendance and absences.
  • Creating, modifying and deleting employee profiles in the database.
  • Assisting with the recruitment process by scheduling interviews and tests for potential candidates.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Investigated complaints of discrimination or harassment within organizations and recommended corrective measures when necessary.
  • Held regular meetings with stakeholders to discuss progress towards resolution of disputes.
  • Actively listened to both sides during negotiations and encouraged open communication between them.

SUPERVISOR

FOSSICKERS WAY MOTEL
Bingara
01.2019 - 10.2024
  • Directed and supervised 2-8 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Supervised and coordinated staff to ensure customer service standards are met.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Trained new employees on restaurant policies and procedures.

HOSPITAL ASSISTANCE

HEALTHSHARE NSW | WARIALDA MPS
WARIALDA
01.2013 - 01.2019
  • WORKING/FOLLOWING HEALTHSHARE POLICIES AND PROCEDURES
  • Provided customer service to patients and their families, responding to inquiries in a timely manner.
  • Performed data entry of patient information into electronic health records systems.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

SECRETARY & WEBSITE MANAGER

DUST'N'BOOTS
WARIALDA
01.2008 - 02.2013
  • WEBSITE MANAGER | DESIGN & MANAGE WEBSITE | SECRATARIAL DUTIES | ACCOUNTS & SALES | CUSTOMER SERVICE | MYOB
  • Provided administrative support to the office manager and other staff members.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Developed relationships with internal stakeholders to ensure smooth workflow processes.
  • Verified accuracy and completeness of invoices prior to payment processing.

ANGES FRUIT'N'VEG
  • SAFE FOOD HANDELING | CUSTOMER SERVICE | FOOD PREPERATION | MANAGING BUISNESS

Education

WARIADLA HIGH SCHOOL
Warialda, NSW

Skills

  • Administrative Support
  • Schedule Management
  • File Maintenance
  • Customer Relations
  • Office Management
  • Relationship Building
  • Payroll
  • Rostering
  • Contract Negotiations
  • Social Media Recruiting
  • Interviewing/New Hire Onboarding
  • Employee Relations
  • Social Media Promotion
  • Event Planning/Coordinating
  • Calm Under Pressure
  • Multitasking
  • Computer Skills
  • Supervision and Leadership
  • Flexible and Adaptable
  • Clerical Support
  • Food Service Knowledge

PERSONAL REFERENCES

  • AMY KYMBAL, PARAMEDIC, 0412 695 834
  • FELICITY JOHNSON, CARE WORKER, 0497 223 535

PROFESSIONAL REFERENCES

  • BERNADETTE MEPHAM, PREVIOUS CARE MANAGER-TOURIANDI LODGE AGED CARE, 0439 707 950
  • ERYN ABRA, EEN-TOURIANDI LODGE AGED CARE, 0405 164 540
  • MARK COULTON, LOCAL MP, 0427 202 405
  • MELISSA MOLLOY, NSW HEALTHSHARE SUPERVISOR, 0458291735

Volunteer Experience

  • SCHOOL CANTEEN
  • PONY CLUB CANTEEN
  • SPORTS COUNCIL REPRESENTATIVE FOR PONY CLUB

Accomplishments

  • Employee of the year 2023- Touriandi Lodge

Timeline

ADMINISTRATION & ROSTERING

TOURIANDI LODGE AGED CARE FACILITY
11.2021 - Current

SUPERVISOR

FOSSICKERS WAY MOTEL
01.2019 - 10.2024

HOSPITAL ASSISTANCE

HEALTHSHARE NSW | WARIALDA MPS
01.2013 - 01.2019

SECRETARY & WEBSITE MANAGER

DUST'N'BOOTS
01.2008 - 02.2013

ANGES FRUIT'N'VEG

WARIADLA HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Susan Brown