Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Susan Brown

Glenorchy

Summary



As Territory Manager at Unicharm Australasia I have a proven track record in client relationship management and sales training. Successfully enhanced customer satisfaction through tailored solutions and effective issue resolution, achieving sales goals while fostering trust and loyalty among key accounts. Expertise in product knowledge and effective multitasking drives results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Territory Manager Tasmania

Unicharm Australasia
11.2013 - 02.2025
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Provided home assessments for clients from referral.
  • Provided training for RN's EN's and care staff.

Administration Assistant

PQ Tasmania Healthcare Supplies
12.2009 - 11.2013
  • Provided specialist product advice to customers.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Executed record filing system to improve document organization and management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.

Skills

  • Effective team collaboration
  • Client relationship management
  • Effective multitasking
  • Goal setting and evaluation
  • In-depth product expertise
  • Sales training
  • Relationship building
  • Issue resolution
  • Time management
  • Brand promotion
  • Order management
  • Vendor management
  • Event networking
  • Product and service sales

Certification

I have achieved numerous certificates in the last 11 years while working for Unicharm. These include but are not limited to Linked in Learning,

Numerous Aged Care certification providers, Solventum Healthcare, NCI and Wicking Dementia Research and Education Centre.








Timeline

Territory Manager Tasmania

Unicharm Australasia
11.2013 - 02.2025

Administration Assistant

PQ Tasmania Healthcare Supplies
12.2009 - 11.2013

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