Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Byrnes

Hornsby,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to secure entry-level Education positions.

Overview

7
7
years of professional experience

Work History

Team Leader

TEEG
04.2022 - Current
  • Managing over 30 call centre agents.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Call Centre Agent

TEEG
05.2019 - 04.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled a mixture of customer inquiries on the phone, emails and livechat
  • Managed time efficiently in order to complete all tasks within deadlines

Supervisor

Timezone
04.2017 - 01.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Attendant

Timezone
04.2016 - 08.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Greeted customers and helped with deal selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

Bachelor of Education - Secondary Education

Australian Catholic University
Sydney, NSW
07.2027

Skills

  • Teamwork and Collaboration
  • Leadership
  • Giving Constructive Feedback
  • Customer Service
  • Cultural Awareness

Timeline

Team Leader

TEEG
04.2022 - Current

Call Centre Agent

TEEG
05.2019 - 04.2022

Supervisor

Timezone
04.2017 - 01.2018

Customer Service Attendant

Timezone
04.2016 - 08.2017

Bachelor of Education - Secondary Education

Australian Catholic University

Similar Profiles

CREATE PROFILE
Susan Byrnes