Susan Byron
Wagga Wagga,NSW
Summary
A reliable detail-oriented medical receptionist with several-years background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
33
33
years of professional experience
Work History
Medical Receptionist
Riverina Surgical Consulting
Wagga Wagga
2021.11 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Processed patient payments through Medicare, Eclipse. We also processed our Dr's payments from surgeries done at WWBH with their program called VMoney.
Medical Receptionist
I-Med Radiology
Wagga Wagga
2002.01 - 2021.11
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments via Medicare and Eclipse
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Clothing Store Manager
BAE Systems
Wagga Wagga
2000.01 - 2001.12
Stock Control Clerk/Supervisor to Cleaning Staff
Serco
Wagga Wagga
1997.06 - 1999.12
Retail Assistant
Lifelong Pools
Wagga Wagga
1992.10 - 1997.04
Retail Worker
Turvey Tops Take Away
Wagga Wagga, NSW
1991.11 - 1992.10
Education
High School Diploma -
Kooringal High School
Wagga Wagga, NSW1991-11
Skills
- Payment Collection
- Referral Verification
- Medical Terminology
- Medical Billing
- Patient Registration
- Telephone Etiquette
- Office Administration
- Front Desk Operations
- Proficient in Comrad, Genie, Eclipse & VMoney
- Appointment Scheduling
- Understanding of Medicare guidelines
- Electronic Medical Records
- Appointment Setting
References
References available upon request.
Timeline
Medical Receptionist
Riverina Surgical Consulting
2021.11 - Current
Medical Receptionist
I-Med Radiology
2002.01 - 2021.11
Clothing Store Manager
BAE Systems
2000.01 - 2001.12
Stock Control Clerk/Supervisor to Cleaning Staff
Serco
1997.06 - 1999.12
Retail Assistant
Lifelong Pools
1992.10 - 1997.04
Retail Worker
Turvey Tops Take Away
1991.11 - 1992.10
High School Diploma -
Kooringal High School