Susan Carver
Jimboomba,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Representative/Merchandiser
Ferrero Australia
09.2016 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
2IC Manager
Fashion Fair Australia
05.2007 - 03.2016
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and Service Sales
- Sales Presentations
- Sales closing
Timeline
Sales Representative/Merchandiser
Ferrero Australia
09.2016 - Current
2IC Manager
Fashion Fair Australia
05.2007 - 03.2016
Similar Profiles
Anthony John CarterAnthony John Carter
Confectioner/Machine Operator at Ferrero AustraliaConfectioner/Machine Operator at Ferrero Australia
Nitin NatuNitin Natu
Associate General Manager-Plant Controller at Ferrero India Private LimitedAssociate General Manager-Plant Controller at Ferrero India Private Limited
MATTHEW JOHN RUSSELLMATTHEW JOHN RUSSELL
Production Supervisor at FerreroProduction Supervisor at Ferrero