Susan Cassidy
Sydney,NSW
Summary
Versatile operations professional with experience in dispatch coordination, retail operations, and stock control. Known for accurate inventory control, strong problem solving, and reliable customer support. Proven ability to coordinate teams, manage priorities, and support smooth day-to-day service.
Overview
9
9
years of professional experience
Work History
Logistics/Dispatcher
Amazon
Eastern Creek
02.2025 - 04.2026
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Executed daily operational tasks to maintain workflow efficiency.
- Resolved customer complaints related to service issues or delays.
Console Operator
Xroads Cranebrook
06.2020 - 03.2025
- Pumped fuel and checked fluid levels for customer vehicles
- Greeted customers and provided fuel service at service station
- Cleaned fuel pumps, forecourt, and service station facilities
- Restocked snacks, drinks, and convenience items inside store
Assistant Store Manager
RSEA Safety
Marsden Park
11.2022 - 03.2023
- Supervised daily store operations for RSEA Safety retail floor
- Supported team members with customer service and product knowledge
- Managed stock control, replenishment, and inventory accuracy
- Handled cash procedures, refunds, and point-of-sale transactions
Retail Assistant
RSEA Safety
Marsden Park
06.2022 - 11.2022
- Assisted customers with safety gear, workwear, and PPE selection.
- Processed sales transactions through point-of-sale systems.
- Restocked shelves with safety products and store merchandise.
- Maintained neat product displays across retail floor areas.
Cook/Console Operator
Puma Marsden Park
Sydney, NSW
10.2017 - 04.2020
- Prepared hot meals using grills, ovens, and stovetop equipment.
- Ensured kitchen cleanliness standards met health regulations, contributing to a safe dining environment.
- Provided attentive customer service by anticipating needs, enhancing overall customer satisfaction.
- Dispensed fuel while ensuring accuracy and safety for customer vehicles. and checked fluid levels for customer vehicles.
Education
Academic Studies Level 4
Northland Polytechnic
Northland, New Zealand06-2016
Retail Level 4
People Potential
Whangarei, New Zealand01-2016
4711 ARC Welder
Waimamaku Training Centre
Northland, New Zealand09-1993
High School Diploma -
Whangarei Girls High
Whangarei, New Zealand11-1992
Skills
- Dispatch management
- Route planning
- Load scheduling
- Transport tracking
- Dispatch software
- Logistics software
- Supply chain management
- Freight management
- Warehouse management
- Attention to detail
- Problem solving
- Customer relations
Timeline
Logistics/Dispatcher
Amazon
02.2025 - 04.2026
Assistant Store Manager
RSEA Safety
11.2022 - 03.2023
Retail Assistant
RSEA Safety
06.2022 - 11.2022
Console Operator
Xroads Cranebrook
06.2020 - 03.2025
Cook/Console Operator
Puma Marsden Park
10.2017 - 04.2020
Academic Studies Level 4
Northland Polytechnic
Retail Level 4
People Potential
4711 ARC Welder
Waimamaku Training Centre
High School Diploma -
Whangarei Girls High