Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Cattermole

Rutherglen,VIC

Summary

Dedicated hospitality professional with a strong background in housekeeping at Atura Hotel, excelling in maintaining high sanitation standards and enhancing guest experiences. Proven teamwork and customer service skills, coupled with expertise in cleaning and organization, ensure a welcoming environment for all guests. Committed to delivering exceptional service and support in fast-paced settings.

Able to work within a team or solo , always strive for excellence and willing to learn

Overview

16
16
years of professional experience

Work History

Housekeeper

Atura Hotel
11.2017 - 12.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.

Apprentice Chef

Commercial Club
01.2011 - 04.2012
  • Set up food stations by following chef's orders.
  • Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
  • Maintained well-organized mise en place to keep work consistent.
  • Prepared cooking ingredients for chef.
  • Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
  • Performed other tasks as assigned by sous chef or chef
  • Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
  • Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
  • Operated commercial cooking and baking equipment in support of head chef.

Kitchen Hand and Serving

Fallon Street Takeaway
11.2002 - 12.2005
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Murray High School
Lavington, NSW

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Hospitality background
  • Customer service-focused
  • Customer-oriented
  • Guest relations

Timeline

Housekeeper

Atura Hotel
11.2017 - 12.2018

Apprentice Chef

Commercial Club
01.2011 - 04.2012

Kitchen Hand and Serving

Fallon Street Takeaway
11.2002 - 12.2005

High School Diploma -

Murray High School

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Susan Cattermole