Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Susan Colton

Susan Colton

Community support worker
Port Macquarie,NSw

Summary

Dedicated Community Support Worker with a proven track record at Hammond Care, enhancing client independence and well-being through empathetic guidance and innovative problem-solving. Skilled in behavioral support and crisis intervention, I've significantly improved client satisfaction. Committed to professional growth, I excel in both individualized support and data entry, ensuring comprehensive care and efficient service delivery.

Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

7
7
years of professional experience

Work History

Community Support Worker

Hammond Care
07.2018 - 01.2025
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.

Education

Certificate III - Individual Support (CHC33015)

TAFE NSW
NSW
06-2018

Skills

  • Behavioral support
  • Disability awareness
  • Transportation assistance
  • Individualized support
  • Data entry and reporting
  • Client needs assessments
  • Recreational activities
  • Health promotion
  • Nutrition support
  • First aid and CPR
  • Personal care assistance
  • Time management

Timeline

Community Support Worker

Hammond Care
07.2018 - 01.2025

Certificate III - Individual Support (CHC33015)

TAFE NSW
Susan ColtonCommunity support worker