Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Susan Cross

Hobart,TAS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

PT

Hobart OBGYN
- Current
  • Liaise with patients, hospital staff and medical professionals in a courteous and professional manner.
  • Schedule, reschedule and cancel appointments in electronic diary using Genie Software.
  • Management of incoming referrals, distribution and booking appointments.
  • Preparation of documentation for mail and electronic correspondence.
  • Answering the telephone and conveying messages in an efficient and professional manner.
  • Handling payments, including HICAPS, cash and EFTPOS.
  • Management of emailed correspondence.
  • Maintain and update client records, process payments and manage billing and insurance related tasks.

Retail – Casual

Sussans
- Current
  • Serving customers.
  • Unloading deliveries.
  • Unpacking and replenishing stock.
  • Answering customer queries.
  • Advising customers.
  • Making sure everything is clean and tidy.
  • Ordering stock.
  • Dealing with refunds.
  • Handling complaints.
  • Recommending products.
  • Assisting customers with queries.
  • POS data entry.

Receptionist

Bodysystem Physiotherapy
01.2021 - 01.2022
  • Liaise with multiple health professionals.
  • Manage intake of 40+ patients daily.
  • Manage multiple practitioner diaries (8+).
  • Balance the taking of Clinic and Rehab studio.
  • Efficiently use Front Desk operating system.
  • Entering referrals into electronic data system.
  • Invoicing.
  • Payment processing.
  • Receiving, sending and replying to emails.

Keyholder (Management)

Kathmandu Devonport
01.2010 - 01.2018
  • Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
  • Competent in Managing the store in the absence of the Manager or Assistant Manager which includes all aspects of duties.

Skills

  • Delivering exceptional customer service
  • Excellent customer care skills
  • Achieving agreed retail objectives
  • Working efficiently in a fast paced environment
  • Retail sales customer service
  • Data inputting
  • Organization skills
  • Front desk operations
  • Calm demeanor

Certification

  • Working with Vulnerable People
  • Current drivers licence
  • CPR Training
  • COVID Certificate on request

Timeline

Receptionist

Bodysystem Physiotherapy
01.2021 - 01.2022

Keyholder (Management)

Kathmandu Devonport
01.2010 - 01.2018

PT

Hobart OBGYN
- Current

Retail – Casual

Sussans
- Current

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Susan Cross