SUSAN CURTIS

• Manage team tasked with handling materials, processing and verifying all stock daily is 100 % correct.
• Safety Orientated, coach and mentor team on safe practice's and ensure team are up to date on any training required.
• Complete all COR audits and driver declarations.
• Ensure my department is 5S compliance.
• Working and managing stock receivals in SAP and Korber and ensuring the systems are correct with stock on hand.
• Support and manage my team are completing recevial of stock correctly, support team with any issues and rectify any mistakes made.
• Build exceptional rapport with suppliers and transportation companies to create seamless operations.
• Organized and maintained correct inventory levels to drive highest turns possible on inventory.
• Developed and enforced policies and procedures in compliance with local and federal regulations.
• Improved, standardized and documented planning and scheduling processes.
• Plan daily loads and ensure this is manageable and productivity meets required KPI''s.
• Grow and build our Team
• Create a great supportive culture within our Team
• Community Lead for WA supply chain keeping the team informed on all fundraising and organising fundraising events on site, Leading and supporting WA OW for the Telethon.

• Ensure Safety compliance of all Team on shift and complete all SWP for new Team or refreshers.
• Analyzed inventory data to identify and address stock discrepancies.
• Created and updated regular inventory reports and records.
• Trained new employees on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Resolve customer queries and questions in person or on the phone.

• Supervised team members to confirm all safety and compliances meet the company requirements.
• Worked flexible hours across night, weekend, and holiday shifts.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Passionate about learning and committed to continual improvement.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Mentored new team members on sales software system operation.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Processed refunds and exchanges in accordance with company policy.

Employed here from 1989 - 2010

A number of Leadership roles first being the last role in the organisation over 20 years serivce with the business starting as a postie, References are available if requested and happy to give further detail on each role in person if required.

Operations Leader PM. - Auckland Mail Center

Staging Co Ordinator PM - Auckland Mail Center

Delivery Leader - Marua Delivery Center

Delivery Leader - Eastside Delivery Center

Postie - Eastside Delivery Center