SUSAN CURTIS
Kalgoorlie,WA
Summary
Experienced in leading and mentoring teams, with a strong background in logistics, inventory management, and safety compliance. Proven ability to drive team performance through effective communication and strategic delegation. Ready to leverage skills as a Team Leader to support and grow a new team and eager to try new things.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supply Chain Outbound Team Leader
Officeworks
06.2024 - Current
- Coach and mentor my Department in raising and completing hazard reporting, stay safe checks.
- Ensure my departments compliance training is completed and no over due modules are outstanding.
- Delegate tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills and planning.
- Provided guidance to the team on best practices for completing tasks safely, efficiently and accurately.
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses and planning.
- Complete pay role for my department in Kronos and our agencies pay role systems such as ENTO, Human forces.
- Complete Humanities daily to reflect my budget.
- Check all data for KPI's for my department
- Complete weekly rosters and these are stay inline with the weekly budget for my department.
- Complete care conversations daily making sure my team are in the right frame of mind and that they are completing their tasks safely.
- Over see WA Supplier compliance for Officeworks.
- Complete meaningful 1 on 1's every quarter with each of my Team.
- Over see Customer Service Department, returns, Nil Freight, miss picked orders
- Over see WA Stores and IDC enquiries
- Manage in house our XDOCk process
Supply Chain Inbound Coordinator
Officeworks
01.2019 - 06.2024
- Coordinated with other departments such as sales, accounts payable and receivable, purchasing and warehouse staff to ensure smooth operations flow.
- Generated monthly reports on key performance metrics such as on-time delivery rates, fill rates.
- Evaluated vendor performance based on quality standards set by the company.
- Trained team members on proper procedures for receiving shipments from vendors.
- Developed and implemented strategies to ensure efficient inbound operations and processes.
- Monitored inventory levels to maintain optimal stock levels while minimizing excess costs.
Replenishment Manager
Officeworks
07.2016 - 01.2019
- Lead a diverse team, delegated tasks based on strengths and drove KPI's.
- Fostered a positive inclusive culture and resolved team conflicts.
- Coached team members, improving performance through feedback and support.
- Collaborated cross-functionally to align goals and enhance productivity.
- Managed stock receivals using SAP and Korber, ensuring inventory accuracy.
- Handled COR audits, safety training and maintained 5S compliance.
- Built strong supplier relationships and supported continuous team development.
- Led WA community initiatives, including Telethon fundraising.
- Supervised store operations, scheduling and team performance.
- Delivered excellent customer service and resolved complex queries.
- Trained staff and enforced safety policies for high compliance.
Education
High School Diploma -
Tangaroa College
Auckland, New Zealand11-1989
Skills
- Korber Systems
- Innoware Systems
- Problem-Solving
- Conflict Resolution
- Leadership and mentoring
- Logistics and inventory management
- Safety and compliance management
- COR, 5S, SWP, and KPIs
- Regulatory adherence
- Risk assessment
- Kronos
- SAP software
Certification
- WA Drivers Licence
- WA Forklift Licence
- WA First Aid Trained
- WA White Card
COMMUNITY SERVICE
Officeworks WA Community Lead Telethon, Perth, WA, Voluntarily Lead the Team for Telethon for 6 years running., gathering the team across all WA stores and CFC to join and participate in the event successfully., Planning and facilitating donations for the event, Managing and directing the team with effective and clear communication to meet our goals for the event.
Timeline
Supply Chain Outbound Team Leader
Officeworks
06.2024 - Current
Supply Chain Inbound Coordinator
Officeworks
01.2019 - 06.2024
Replenishment Manager
Officeworks
07.2016 - 01.2019
High School Diploma -
Tangaroa College