Susan Do
Mansfield Park,South Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Plant Nursery Worker
Beimond
Adelaide, SA
12.2023 - Current
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Felt plants' leaves and noted coloring to detect presence of insects or disease.
- Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Unloaded plants and nursery items from delivery trucks.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Communicated with coworkers and management to report challenges.
- Demonstrated adaptability while working across diverse roles, including maintenance, retail sales, and customer service, as needed within the nursery setting.
Self Employed
19 Green Senses
Mansfield Park
11.2018 - 11.2023
- Maintain plant health and appearance ready to be sold
- Water plants and knowing when to water plants by looking at dehydration signs.
- Identifying and correcting pests on plants
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Fostered lasting relationships with customers through effective communication
- Maintained current knowledge of evolving changes in marketplace.
Supermarket Manager
IGA Woodville
Woodville, SA
12.2004 - 11.2018
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Used POS system to enter orders, process payments and issue receipts.
Supermarket Cashier
IGA Supermarket
Semaphore, SA
11.2001 - 11.2004
- Operated cash register to accurately process and record customer payments.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Waitress
Quiet Waters
Adelaide, SA
11.2002 - 11.2003
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor Of Business - Management Information Systems
University of South Australia
Adelaide, SA12.2003
High School -
Adelaide High School
Adelaide, SA12.1999
Primary School -
St Patrick's School
12.1994
Skills
- Self-Directed
- Calm Under Pressure
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Cultural Awareness
- Good Telephone Etiquette
- Organization and Time Management
- Flexible and Adaptable
- Interpersonal Communication
- Relationship Building
- Teamwork and Collaboration
References
IGA Woodville
Marwan
0411141848
Timeline
Plant Nursery Worker
Beimond
12.2023 - Current
Self Employed
19 Green Senses
11.2018 - 11.2023
Supermarket Manager
IGA Woodville
12.2004 - 11.2018
Waitress
Quiet Waters
11.2002 - 11.2003
Supermarket Cashier
IGA Supermarket
11.2001 - 11.2004
Bachelor Of Business - Management Information Systems
University of South Australia
High School -
Adelaide High School
Primary School -
St Patrick's School