Susan Dowell
Kangaroo Point,QLD
Summary
With a lifetime of experience and a diverse skill set, I bring a wealth of transferable abilities to any task at hand. Eagerness to learn, combined with excellent communication skills, allows for effective contributions to team success and driving positive outcomes. Always ready to take on new challenges and learn new skills.
Overview
17
17
years of professional experience
Work History
Reservations Agent - Temp Position
Unilodge Park Central
Brisbane, Qld
12.2024 - 02.2025
- Facilitated students' accommodation needs.
- Handled online accommodation applications.
- Streamlined workflow for faster client response times.
- Collaborated with front desk to attain full occupancy.
- Verified application information for accuracy and compliance.
- Verified accuracy of data by cross-referencing original applications with merged information on PMS platform.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Facilitated student intake processes.
Appointment Setter - Temp Position
Gough Recruitment - Kokoda Property
11.2024 - 12.2024
- Set appointments with potential customers, approximately 200 calls a day.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritised tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Event Staff - Customer Service Temp Position
Smaart Recruitment
09.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Hospitality Staff
Hilrok Hotel Group
08.2022 - 06.2024
- Presented the service area with responsibility.
- Welcomed and informed guests about Bistro operations.
- Efficiently managed the distribution of food orders, paying close attention to plate presentation for guests and other team members.
- Sustained an orderly environment by diligently collecting dishes, cleaning tables, and organising the dining and service areas
- Prioritised the importance of presentation
- Maintained a clean and welcoming environment for all guests, ensuring positive reviews and return visits.
- Trained new staff members on proper customer service and hospitality policies.
- Communicated with customers to promptly resolve complaints and address inquiries.
Business Owner
Dave's Takeaway Port Douglas
10.2019 - 06.2022
- Managed the day-to-day business activities according to safety regulations and food handling standards
- Demonstrated ability to thrive in a fast-paced role by implementing efficient daily planning.
- Demonstrated exceptional resilience and accomplished significant milestones in business ownership during the turbulent times of Covid, following a comprehensive three-year strategy.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Trained and motivated employees to perform daily business functions.
- Welcomed Guests to our establishment, made recommendations on food selections.
- Cleaned and presented dining area for maximum visual and rememberable dining experience
Senior Property Manager
First National Real Estate
11.2007 - 06.2019
- Managed a portfolio of properties ranging from 180 to 295, while sharing a personal assistant with two other PMs
- Drove efficiency by independently completing tasks instead of relying on delegation for results.
- Managed lease agreements, rental collections, and provided effective communication between landlord and tenants
- Utilised my strong communication and organisational skills in a role that aligned perfectly with my personality.
- Managed properties in Victoria and New South Wales, ensuring compliance with state-specific legislations.
- Received recognition for attention to detail in paperwork at VCAT and NCAT.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
Small Business Owner
Koorlong Store
10.2013 - 02.2015
- Owned and operated a diverse small business including take away food, liquor, groceries and Australia post.
- Managed staff, payroll, banking, and stock rotation while also overseeing inventory ordering.
- Demonstrated strong work ethic by managing daily opening and closing duties at the business, whilst holding a full time position as a property manager during the day.
- My time management skills allowed me to balance both employments.
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
Certificate IV In Real Estate Practice - Real Estate
Entry Education
Level 4,150 Albert Road, South Melbourne11-2024
R.S.A - Hospitality
Eot.edu.au
09-2022
Certificate IV in Hospitality -
Canterbury Technical Institute
Hospitality01.2021
Skills
- Customer service
- Team collaboration
- Organisational skills
- Customer engagement
- Patience and composure
- Reservations assistance
- Star Rezfor reservations
Timeline
Reservations Agent - Temp Position
Unilodge Park Central
12.2024 - 02.2025
Appointment Setter - Temp Position
Gough Recruitment - Kokoda Property
11.2024 - 12.2024
Event Staff - Customer Service Temp Position
Smaart Recruitment
09.2024 - 09.2024
Hospitality Staff
Hilrok Hotel Group
08.2022 - 06.2024
Business Owner
Dave's Takeaway Port Douglas
10.2019 - 06.2022
Small Business Owner
Koorlong Store
10.2013 - 02.2015
Senior Property Manager
First National Real Estate
11.2007 - 06.2019
Certificate IV In Real Estate Practice - Real Estate
Entry Education
R.S.A - Hospitality
Eot.edu.au
Certificate IV in Hospitality -
Canterbury Technical Institute
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