Susan Ducaud
Sydney,NSW
Summary
A seasoned Director with a proven track record at Bank of America, HSBC and Westpac, I excel in strategic planning and relationship building, having managed a $50m global revenue portfolio of ASX and Multinational corporate names. Specializing in global treasury and trade, my leadership has driven significant business growth and met complex client working capital objectives, showcasing a blend of visionary leadership and risk management expertise.
Overview
28
28
years of professional experience
Work History
Director, Global Treasury & Trade Sales
Bank of America, NA
01.2017 - Current
- Global client coverage of key ASX listed companies
- Local client coverage of multinational subsidiaries of global companies with presence in Australia
- Portfolio management - $50m in global revenue
- Pipeline management & new business generation - $26m in FY2024 (against target $4.5m)
- Product specialist - Global liquidity management, Working Capital management, Trade (Bank Guarantees and Letters of Credits) & Supply Chain solutions, Global corporate cards, Foreign Exchange
- Proactive risk management in line with risk framework
- Drive active engagement and partnership with key relationship stakeholders and control functions
- Drive change, continuous improvement and deliver operational excellence
- Trusted advisor and key escalation point for covered names
- Culture carrier & mentor to interns, grads, analysts and peers
- Lead and coordinate treasury exchanges, client events
Trade & Supply Chain Product & Sales Specialist
Bank of America Merrill Lynch
07.2011 - 12.2016
- End to end Product Management including P&L ownership and change delivery across the following core products: Bank Guarantees, Letters of Credits, Supply Chain Finance, Trade Receivables Finance
- Provide direct sales specialist support to Treasury Sales Officers, Corporate Bankers and clients
- Trade solution structuring in line with client working capital objectives
Payments Product Manager
HSBC Global Banking and Markets
01.2007 - 06.2011
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Coordinated project planning and execution with team members and team leads.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Optimized product pricing strategies to maximize revenue while maintaining competitive market positioning.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Various Roles
Westpac Institutional Bank
01.1997 - 01.2011
- 11am and Term cash loan management for Corporate clients
- Operations Team Leader
- Business Banking & Corporate Online platform owner
- Retail Product Manager
Education
Bachelor of Arts - Teaching
Macquarie University
Sydney, NSWHigh School Diploma -
St Ursula's College
Kingsgrove, NSW12-1993
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Sales management
- Story pitching
- Problem-solving
- Multitasking and organization
- Stakeholder engagement
- Coaching and mentoring
- Visionary leadership
- Risk management
- Performance management
- Process improvement
Other
Women in Banking & Finance (WiBF relationship owner)
Women in Payments (multiple award nominee)
Leadership, Education, Advocacy and Development (LEAD co-chair at Bank of America)
Timeline
Director, Global Treasury & Trade Sales
Bank of America, NA
01.2017 - Current
Trade & Supply Chain Product & Sales Specialist
Bank of America Merrill Lynch
07.2011 - 12.2016
Payments Product Manager
HSBC Global Banking and Markets
01.2007 - 06.2011
Various Roles
Westpac Institutional Bank
01.1997 - 01.2011
Bachelor of Arts - Teaching
Macquarie University
High School Diploma -
St Ursula's College
Similar Profiles
LISA GIAMPAOLOLISA GIAMPAOLO
Senior Business Control Specialist at Bank of America, NASenior Business Control Specialist at Bank of America, NA
Brandon KentBrandon Kent
Loan Officer, Small Business, Relationship Manager at Bank of America, NALoan Officer, Small Business, Relationship Manager at Bank of America, NA
Kimberly AndersonKimberly Anderson
Senior Banker at Bank of America, NASenior Banker at Bank of America, NA