Susan Ehrke
Elimbah,QLD
Summary
I am a highly motivated and driven General Manager with twenty years experience in the Window Coverings Industry. I have a passion for this industry and have trained and mentored many teams to achieve a high level of sales based on product knowledge and customer service whilst meeting all KPI’s. I feel my knowledge and leadership would be an asset to any employer within this industry.
Overview
34
34
years of professional experience
Work History
Wholesale Senior Mnager
TWO Australia
Clontarf, QLD
06.2025 - Current
- All Shutters and Blinds is owned by TWO Australia and currently I am the General Manager for ASAB and also newly appointed Wholesale Senior Manager.
- In both of these roles I now mange the sales teams in all states for both retail and wholesale giving me a broad knowledge of the industry from corporate accounts to residential.
- Led cross-functional teams to develop and implement strategic initiatives.
- Managed budgets and resource allocation for multiple projects.
- Analyzed market trends to inform strategic planning and decision-making.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
General Manager
All Shutters and Blinds
Banyo, QLD
08.2019 - 06.2025
- Oversaw daily operations of window treatment business, ensuring smooth workflow.
- Managed team performance, providing guidance and training to staff members.
- Developed strategies to improve customer satisfaction and enhance service quality.
- Coordinated inventory management, optimizing stock levels for timely fulfillment.
- Implemented marketing initiatives to promote products and increase brand awareness.
- Analyzed sales data to identify trends and inform business decisions effectively.
- Established relationships with suppliers to negotiate favorable terms and pricing.
- Conducted regular performance reviews to assess employee development and productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Area Sales Manager
U Blinds
<ul>
<li>Managed sales team to achieve targets across regional markets.</li>
<li>Developed and implemented effective sales strategies for product promotion.</li>
<li>Collaborated with marketing to enhance brand visibility and customer engagement.</li>
<li>Analyzed sales data to refine approaches and improve performance outcomes.</li>
<li>Managed a team of sales representatives in order to achieve maximum results.</li>
<li>Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.</li>
</ul>, QLD
02.2015 - 07.2019
- Managed sales team to achieve targets across regional markets.
- Developed and implemented effective sales strategies for product promotion.
- Collaborated with marketing to enhance brand visibility and customer engagement.
- Analyzed sales data to refine approaches and improve performance outcomes.
- Managed a team of sales representatives in order to achieve maximum results.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
Store Manager
Vista Window Coverings
05.2013 - 01.2015
- As Store Manager it is my role to supervise staff ensure the smooth running of the business and all kpi are met.
- Providing great customer service to a key to increasing our sales and this is achieved by constant staff training and product knowledge.
Senior Sale Representative
Vista Window Coverings
03.2005 - 05.2013
- Held the sales record for five years.
- Am very customer focused and sales driven.
- I have a Diploma in Business Management and am completing a cert iv in Financial Services.
- I am looking to move back into an office enviroment to utilise my skills.
Trade Manager
Bunnings Warehouse
Brisbane, QLD
01.1992 - 10.2004
- Developed training programs to enhance staff skills and product knowledge.
- Facilitated regular team meetings to discuss performance and operational improvements.
- Maintained relationships with current suppliers to ensure timely delivery of materials.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Collaborated with cross-functional teams, including sales, marketing, finance, and operations, on various projects.
- Provided guidance and training on best practices related to purchasing processes.
- Coordinated shipments between suppliers and customers according to established timelines.
- Monitored inventory levels to ensure adequate stock is available for production needs.
- Generated reports on sales performance and customer feedback for management review.
Education
Diploma of Business -
Open Colleges
01.2023
Skills
- Leadership
- Sales strategy
- Budget management
- Cross-functional leadership
- Customer relationship management
- Data analysis
- Organizational improvement
- Operations planning
- Data-driven decision making
- Team Building
- Communication Skills
- Motivated
- Results Driven
Timeline
Wholesale Senior Mnager
TWO Australia
06.2025 - Current
General Manager
All Shutters and Blinds
08.2019 - 06.2025
Area Sales Manager
U Blinds
02.2015 - 07.2019
Store Manager
Vista Window Coverings
05.2013 - 01.2015
Senior Sale Representative
Vista Window Coverings
03.2005 - 05.2013
Trade Manager
Bunnings Warehouse
01.1992 - 10.2004
Diploma of Business -
Open Colleges
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