Susan Eissens
Ballajura
Summary
I’m passionate about creating positive customer experiences and thrive in team-oriented environments, equally confident working independently to solve complex problems and adapt quickly to changing priorities. One of my strengths is building strong, lasting relationships across all levels of an organization, which has helped me effectively handle multiple, competing demands. I take pride in my ability to communicate precisely, whether through written correspondence and/or verbal discussions. I excel in multitasking various job responsibilities while maintaining focus on meeting strict deadlines, ensuring that each task is completed efficiently and with high quality, even in fast-paced and demanding environments.
Overview
34
34
years of professional experience
Work History
Advertising & Contact Centre Co-ordinator
Seven West Media
05.2007 - Current
- Book Advertising in the booking system for Advertising Executives
- Liaise with client regarding material and send to the relevant stake holder
- Ensure all financial information (remains confidential), is entered onto the advertising booking system and managed correctly to avoid delays in bookings and payments
- Offer appropriate technical support and assistance across multiple online products and teams
- Responsible for the handling and answering of various relevant telephone queues relating to multiple business products
- Produce high quality customer service and present this effectively, confidently and professionally to all stakeholders
- Ensure comprehensive knowledge of SWM WA platforms and products
- Create and maintain trusted and professional business relationships with existing and new stakeholders
- Provide after sales service as requested by the client and to ensure the expectations of the client are met to a high satisfaction
- Provide constructive input for sales strategies to increase revenue
- Contribute to the development of fit for purpose systems and continuous improvement ideas that directly support the department’s objectives
- Complete all required processes ensuring all information is complete and accurate and done so within a timely manner
- Daily and weekly reporting deadlines
- Effectively handle multiple and competing demands
- Readily change course of action when priorities shift
Team Member
Video Ezy
04.2002 - 03.2007
Sales Administrator
BOC Gases Australia
08.1997 - 01.1999
Area Sales Manager
Telstra Payphones
01.1996 - 06.1997
Premium Customer Service Representative
Telstra
03.1994 - 01.1996
Customer Service Representative
Telstra
03.1993 - 03.1994
Secretary to Call Centre Manager
Telstra / Telecom
01.1991 - 02.1993
Education
TEE Certificate -
Thornlie Senior High School
Diploma in Stenography -
Australian Business College
Skills
- Deadline-Oriented
- Extensive Administrative Experience
- Excellent Communication
- Customer Service Orientation
- Strategic Relationship Development
- Supportive Team Player
TECHNICAL KNOWLEDGE
Word, Excel, Outlook, Cisco, CCI - Ad Booking System,
Affinity Digital Booking System, Photoshop
Timeline
Advertising & Contact Centre Co-ordinator
Seven West Media
05.2007 - Current
Team Member
Video Ezy
04.2002 - 03.2007
Sales Administrator
BOC Gases Australia
08.1997 - 01.1999
Area Sales Manager
Telstra Payphones
01.1996 - 06.1997
Premium Customer Service Representative
Telstra
03.1994 - 01.1996
Customer Service Representative
Telstra
03.1993 - 03.1994
Secretary to Call Centre Manager
Telstra / Telecom
01.1991 - 02.1993
Diploma in Stenography -
Australian Business College
TEE Certificate -
Thornlie Senior High School
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