Susan Farrar
Altona,VIC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Also, my 17 years working as a Group Fitness instructor has helped me in being agile and an adaptable staff leader with proven work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
27
27
years of professional experience
Work History
Team Leader
Emirates
Melbourne, VIC
09.2000 - Current
- I am a key member of the team and proved myself to be an assertive and effective leader who is able to manage and motivate others.
- I am able to multitask and manage my time to ensure high standards and performance targets are always met.
- I am a confident, organized and professional individual with a limitless drive to be successful and exceed expectations.
- I have excellent communications skills meaning that I find it easy to develop a sense of rapport with colleagues and clients alike.
- I work effectively in a team and manage people in an organized and professional manner, leading by example. I also work well independently and under pressure in a fast-paced business environment.
- Cross-trained and provided backup support for organizational leadership.
Corporate/Leisure Travel Consultant/Supervisor
Travelama
Melbourne, VIC
01.1998 - 09.2000
- Provided travel arrangements for Doctors around Australia with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Strengthened quality controls to enhance revenue and control downtime.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business
- Helped senior managers make effective decisions based on current and accurate reporting.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, and business executives.
Senior Travel Consultant/Acting Manager
STA Travel
Melbourne, VIC
02.1996 - 05.1998
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
High School - Grade 6-10
Wycherley International School
Certificate IV -
FIA Fitnation
2020
Certificate IV in Tourism (Retail -Enterprise) -
Barton Institude of TAFE
1999
Dipoloma in Hospitality Managment -
William Angliss College
1990
High School Diploma -
Knoxfield College
1989
Skills
Team Oversight
- Sales
- Staff Management
- Sales Goals
- Client Support
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Product Knowledge
- Quality Management
- Daily Workflow Improvement
- Safety processes and procedures
- Employee Evaluation
- Client Service
- Sales expertise
- Key performance indicators
- Performance improvement
- Account management
- Written Communication
- Good Telephone Etiquette