Susan Finocchiaro
Eagle Vale ,NSW
Summary
Dedicated and self-directed professional with years of experience driving operational efficiency through overseeing administrative tasks. Recognised by peers and superiors as a professional with outstanding work ethic, problem solver, and initiative driven. Expertise in Microsoft Outlook and Office Management tools including Google Suite. Leverages excellent customer service, telephone etiquette, and reliability to handle multiple projects while communicating effectively with team members.
Overview
5
5
years of professional experience
Work History
Career Break
N/A
02.2020 - Current
RTO Officer
McDonald's
2019 - 2020
- Identifying student learning needs and creating effective learning strategies
- Providing student advice regarding course content, assessment requirements and/or training progress
- Course work and assessment marking and feedback
- Maintenance of student records and assessment outcomes, including course progress, attendance and activities undertaken
- Planning, design, and development of program materials
Team Assistant
Commonwealth Bank of Australia
2017 - 2019
- Offered team members expert administrative support to keep everyone on-track with operational and project requirements.
- Supported leadership team by keeping organized schedules, communications and files.
- Assisted general manager with special projects and requests
- Screened telephone calls and inquiries and directed as appropriate.
- Made company travel arrangements by booking hotels, flights and reservations.
- Maintained clerical correspondence via email and phone.
- Prioritized and led project organization, keeping track of deadlines and corresponding with team members
- Created and distributed monthly, quarterly and annual reports to management
Shift Manager
McDonald's
2013 - 2017
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Promoted products, increasing customer base and market share.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Education
TAE40116 - Certificate IV in Training & Assessment -
HBA Learning Centre
Sydney NSW01-2020
Certificate 111 in Retail -
Tafe NSW
Sydney2017
High School Diploma -
Holy Spirit College
Sydney2016
Skills
- Interpersonal Skills
- Delegating Work
- Mentoring and Coaching
- Maintaining Required Compliance
- Work Planning and Prioritisation
- Friendly, Positive Attitude
- Conference Planning
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Training and Development
- Analytical Thinking
- Travel Coordination
- Expense Management
- Project Coordination
- Microsoft Office Proficiency
- Calendar Management
Timeline
Career Break
N/A
02.2020 - Current
RTO Officer
McDonald's
2019 - 2020
Team Assistant
Commonwealth Bank of Australia
2017 - 2019
Shift Manager
McDonald's
2013 - 2017
TAE40116 - Certificate IV in Training & Assessment -
HBA Learning Centre
Certificate 111 in Retail -
Tafe NSW
High School Diploma -
Holy Spirit College