Susan Fuchs
Summary
Currently employed with Australian Clinical Labs, as a Pathology Collector, I am also a qualified Remedial Massage Therapist with excellent communication and problem solving skills. Complimented with over 10 years of pristine Customer Service and sales experience, I am committed towards the overall health. success and improvement of my patients, currently seeking a role where I can continue to grow my skills and knowledge.
Overview
23
23
years of professional experience
Work History
Pathology Collector
Australian Clinical Labs
06.2024 - Current
- Proficiency in venipuncture techniques
- Ability to ensure patient comfort and minimise discomfort during procedures
- Adherence to strict safety protocols and infection control measures.
- Ability to work independently and as part of a team.
- Experience in fast-paced environment.
- Strong organisational skills and attention to detail.
- Experience with various blood collection tubes and equipment.
- Strong interpersonal skills for interacting with patients and medical staff.
Operations Team Member
Bunnings Group Limited
11.2022 - 06.2024
- Kept customers happy by quickly processing payments and bagging purchases.
- Issued refunds and credits to customers and documented reasons.
- Approached and solved problems with initiative and sound judgement.
- Addressed customer questions and complaints with professionalism
- Collaborated closely with co-workers and personnel in other departments to improve customer service and relationships.
Chiropractor Assistant
Kingsford Chiropractor Clinic
05.2021 - 05.2022
- Working to WHS standards including infection control.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Massage/sports therapy; rehabilitate and manipulate soft tissue.
Administrator
Eastside Environmental Solutions
01.2017 - 01.2019
- Promoted a positive relationship with clients via phone, email and face to face.
- Managed client queries, complaints and ensured client confidentiality.
- Assisted with office cleanliness and practices OH&S procedures.
- Managing office budgets and finances.
- Oversaw office inventory; orders and parcels.
Owner
Padma Ink Tattoo
05.2013 - 05.2016
- Managed day-to-day business operations.
- provided high level of customer service and professionalism to all clients.
- Maintained a safe and positive environment amongst clients and staff.
- Trained staff on business processes and procedures, including OH&S protocols.
- Managed the business social media presence through various sites; Instagram & Facebook.
Customer Service Representative
Avis Budget Group
05.2002 - 07.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided product and service information to clients
- Reconciled product and service payments.
- Recommended products and services to meet KPI's.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate III - Cert III in Pathology Collections
TAFE NSW
Ultimo, NSW06-2024
HLTAID011 - Provide First Aid
TAFE NSW
Ultimo, NSW06-2024
Diploma In Remedial Massage HLT52015 - Massage Therapist
TAFE NSW
Randwick, NSW08-2021
Intro To Hot Stone Massage 800-000051 - Massage Therapist
TAFE NSW
Blue Mountains, NSW08-2020
Certificate IV HLT42021-01 - Massage Therapy
TAFE NSW
Randwick, NSW12-2019
Certificate III - Business Administration
TAFE NSW
Kogarah, NSW12-1994
Skills
- Venipuncture techniques
- Problem-solving
- Time management
- Attention to detail
- Specimen processing
- Professionalism
- Medical terminology
- Infection control
- Patient confidentiality
- Adaptability and flexibility
- Reliability
- Quality control procedures
Timeline
Pathology Collector
Australian Clinical Labs
06.2024 - Current
Operations Team Member
Bunnings Group Limited
11.2022 - 06.2024
Chiropractor Assistant
Kingsford Chiropractor Clinic
05.2021 - 05.2022
Administrator
Eastside Environmental Solutions
01.2017 - 01.2019
Owner
Padma Ink Tattoo
05.2013 - 05.2016
Customer Service Representative
Avis Budget Group
05.2002 - 07.2012
Certificate III - Cert III in Pathology Collections
TAFE NSW
HLTAID011 - Provide First Aid
TAFE NSW
Diploma In Remedial Massage HLT52015 - Massage Therapist
TAFE NSW
Intro To Hot Stone Massage 800-000051 - Massage Therapist
TAFE NSW
Certificate IV HLT42021-01 - Massage Therapy
TAFE NSW
Certificate III - Business Administration
TAFE NSW
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