Susan Garcia
Jerilderie,nsw
Summary
Accomplished Lash Artist and Insurance Customer Service Representative with a proven track record at Aegis, specializing in client retention strategies and allergy awareness. Excelled in building relationships and enhancing customer satisfaction through expert consultation and service. Skilled in social media marketing and customer service, achieving significant client loyalty and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lash Artist
self employed
Melton, Victoria
07.2017 - 02.2020
- Provided thorough consultations to clients on lash services and products.
- Educated clients on proper aftercare techniques for lashes.
- Assisted with training new team members in the art of lashing.
- Demonstrated knowledge of different types of lashes available for application.
Insurance Customer Service Representative
aegis
Melbourne, Victoria
06.2011 - 05.2012
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Greeted customers and provided prompt, courteous service.
- Advised customers on available coverage options that best fit their individual needs.
- Generated reports based on client data to analyze trends in customer service needs.
Education
Primary School Education -
Curtin University
Perth, WA04-2026
Skills
- Social media marketing
- Client retention strategies
- Allergy awareness
- Appointment scheduling
- Makeup and lashes
- Relationship building
- Task prioritization
- Customer service
- Social skills
Affiliations
- fitness and health
- fishing
- high interest in court trials and true crime.
- family focused
Certification
- certificate in lash and eye health
- certificate in volume eyelash application
References
References available upon request.
Timeline
Lash Artist
self employed
07.2017 - 02.2020
Insurance Customer Service Representative
aegis
06.2011 - 05.2012
Primary School Education -
Curtin University
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