Susan Gillet
Belmont,Vic
Summary
Creative Business Owner with considerable experience in education, management and staff development. Proven leader with success working in demanding environments. Talented in training and mentoring successful teams.
Overview
53
53
years of professional experience
Work History
Business Owner
Adventurers Education Pty Ltd
09.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assisted in recruiting, hiring and training of team members.
Director/ Owner
Early Learners Preschool
01.2010 - 12.2015
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Tutor , Senior Lecturer, Head of School
Victoria University
03.1986 - 12.2009
- Delivered higher-level undergraduate and graduate courses via classroom, online and hybrid methodologies to satisfy course curricula and meet student needs.
- Advised on department hiring actions to help build cohesive and successful lecturing team.
- Conducted educational research with in-person collaborators and presented results at conferences and in scholarly publications to further enhance knowledge.
- Supervised junior lecturers' course development and recommended refinements to enhance student learning.
- Employed advanced knowledge of psychology to teach challenging high-level courses to graduate students.
- Supported graduate students in obtaining doctoral degrees by advising on study plans, doctoral dissertations and career goals.
Educational Consultant
Early Learners Preschool
01.1986 - 12.2009
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls and meetings.
- Coordinated training and professional development courses for educators to encourage children's learning and develop their well-being.
- Conducted yearly performance appraisals for staff.
- Offered individual and group parent coaching sessions.
Counsellor
Careerwise
01.1984 - 12.1986
- Offered career guidance and advice.
- Implemented and developed core counselling programs to meet individuals' specific and varying needs.
- Maintained confidentiality of records relating to clients' plans.
Special Education Teacher
Oxted Secondary Scool
01.1973 - 12.1973
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Senior Tutor
University Of Melbourne
01.1971 - 12.1973
- Motivated students towards learning and studying to build their skills and self-confidence.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject knowledge and comprehension, boost confidence and build important learning skills.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Maintained tutoring records to adjust instruction and record student progress.
Education
University of Melbourne
Parkville, VICPh.D. - Education
University of Melbourne
Parkville, VIC12.1996
Master of Arts - Psychology
University of Melbourne
Parkville, VIC12.1974
Diploma of Education - Psychology
University of Melbourne
Parkville, VIC12.1970
Bachelor of Arts - Psychology
University of Melbourne
Parkville, VIC12.1970
Skills
- Staff Management
- Issue Resolution
- Verbal and Written Communication
- Training and Development
- Customer Relations
- Staffing Oversight
- Articulate Communication
Timeline
Business Owner
Adventurers Education Pty Ltd
09.2019 - Current
Director/ Owner
Early Learners Preschool
01.2010 - 12.2015
Senior Tutor , Senior Lecturer, Head of School
Victoria University
03.1986 - 12.2009
Educational Consultant
Early Learners Preschool
01.1986 - 12.2009
Counsellor
Careerwise
01.1984 - 12.1986
Special Education Teacher
Oxted Secondary Scool
01.1973 - 12.1973
Senior Tutor
University Of Melbourne
01.1971 - 12.1973
University of Melbourne
Ph.D. - Education
University of Melbourne
Master of Arts - Psychology
University of Melbourne
Diploma of Education - Psychology
University of Melbourne
Bachelor of Arts - Psychology
University of Melbourne