Summary
Overview
Work History
Education
Skills
Timeline
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Susan Hall

Goornong,VIC

Summary

Dedicated Customer Service Manager providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Committed to delivering exceptional customer service.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Woolworths
Kerang, vic
05.2021 - Current
  • Leading the customer service team.
  • Rostering my department while keeping to our wage budget and percentage.
  • Hiring and training new team members.
  • Providing exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Mental Health support team leader

Cafe Assistant

Shmarnas Cafe
kerang, vic
09.2018 - 01.2021
  • Opening and closing procedures
  • Preparing and cooking customer orders
  • Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
  • Maintained cleanliness and organization of the cafe environment.
  • Stocked supplies and managed inventory levels for daily operations.

Retail Worker

Bunnings
Bayswater, vic
10.2008 - 10.2017
  • Running the hire shop
  • Cleaning and servicing hire equipment
  • Assisted customers with product selection and inquiries.
  • Operated cash registers and processed customer transactions efficiently.

Education

Bendigo Senior Secondary College
Bendigo, VIC

Skills

  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Staff training
  • Performance evaluation
  • Quality assurance
  • Schedule management
  • Cash handling

Timeline

Customer Service Manager

Woolworths
05.2021 - Current

Cafe Assistant

Shmarnas Cafe
09.2018 - 01.2021

Retail Worker

Bunnings
10.2008 - 10.2017

Bendigo Senior Secondary College

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Susan Hall