Susan Hamad
Altona,VIC
Summary
I am a motivated third-year biomedical student studying at The University of Melbourne keen to offering exceptional assistance to team members and clients. Dedicated to enhancing patient experience by applying excellent communication skills, effective problem-solving abilities and attention to detail. Committed to learn and offer hands-on expertise in sustaining patient comfort. Leveraged critical thinking and interpersonal abilities to enhance customer satisfaction and team collaboration. Demonstrates a strong detail-oriented mindset and patient care excellence, underpinned by a Working with Children's Check (WWCC).
Overview
4
4
years of professional experience
Work History
Receptionist
Smart Choice Carsales
02.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints
- Learnt to work efficiently in a fast-paced environment
- Managed and finalised contracts of sale
- Developed strong communication, negotiation and interpersonal skills by interacting with employees and customers
Academic Tutor
Private
12.2021 - 12.2023
- Delivered one-on-one instruction tailored to each students' unique strengths and weaknesses for maximum effectiveness.
- Developed strong relationship with students, fostering a positive and supportive learning environment.
- Enhanced academic performance of students by creating customized lesson plans focused on their specific weaknesses.
- Provided regular reports on student progress to parents or guardians, facilitating open communication between all parties involved in the educational process.
- Boosted test scores through targeted and active exam preparation strategies and practice tests.
- Promoted critical thinking skills by challenging students with complex problem-solving tasks in relevant subject areas.
- Introduced new study techniques and resources to students, empowering them to become self-sufficient learners.
Volunteer
Good Friday Appeal
09.2022 - 08.2023
- Tailored communication to suit children's age and individual needs.
- Created supportive and joyful environments through adaptability and empathy.
- Patient Care: Providing supportive and joyful interactions while ensuring safety
- Understanding and responding to the emotions and challenges of children with special needs.
- Tailoring communication based on age and individual needs.
- Adjusting activities and approach to accommodate varying abilities and preferences.
Retail Assistant
Chemist Warehouse
06.2020 - 06.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked medications and products, clearly labelling items, and arranging according to category.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store stock.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Biomedicine - Pharmacology
The University of Melbourne
Parkville, VIC12.2024
International Baccalaureate -
Australian International Academy (VIC)
Coburg, VIC12.2021
Skills
- Multitasking capacity
- Detail-oriented mindset
- Critical thinking abilities
- Communication and Interpersonal Skills
- Time Management Capabilities
- Patient care excellence
- Team Collaboration
- Active Listening
- Customer service skills
- Patient Communication
- Problem-Solving
- Reliability
- Patience
- Cultural competence
- Risk taker
- Adaptability
- Self Motivation
- Working with Children's Check (WWCC)
Timeline
Receptionist
Smart Choice Carsales
02.2023 - 01.2024
Volunteer
Good Friday Appeal
09.2022 - 08.2023
Academic Tutor
Private
12.2021 - 12.2023
Retail Assistant
Chemist Warehouse
06.2020 - 06.2021
Bachelor of Biomedicine - Pharmacology
The University of Melbourne
International Baccalaureate -
Australian International Academy (VIC)
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