Susan Hanen
Pakenham,VIC
Summary
My objective is to enhance my experience in the field of aged care, where I can help support the aged community by enabling them to remain in the comfort of their own home environment and provide the support necessary for this to be accomplished as a Home Care Package Case Manager. Conduct consultations with prospective clients and their families develop Care Plans and budgets as necessary perform follow-up reviews and complete requirements associated with the HCP programme Network including external associates.I believe my experience in aged care and management has provided me with the skills to prioritise and problem solve all daily tasks. Ability to work unsupervised and adjust to workplace changes and practices, schedules and maintaining accurate records and data,and meet deadlines and consult with various internal and external associates necessary to give client the best service possible.
Overview
36
36
years of professional experience
Work History
Care Manager Aged Care
Aunty Grace
Melbourne /South East/Gippsland, Victoria
06.2023 - Current
- Developed and implemented care management plan to address needs and goals, making adjustments as necessary to meet clients' evolving needs.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Utilized evidence-based practices to guide decision-making and care planning processes.
- Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
- Participated in team meetings with other staff members to discuss case management issues.
- Ensured that all documentation is completed accurately according to state regulations.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Maintained communication and transparency with governing boards,
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
Aged Care Case Manager
Healthcare Australia
Melbourne, Victoria
01.2023 - Current
- Conduct client visits practicing person centered care planning,provide independent advice to clients and their families-enabling personal preference and independence at home.
- Develop and implement care management plan to address needs and goals.
- Review intake information, engage new clients, establish home care agreements, care plans, budgets and connect our clients with local services and community resource
- Interact with team members, stakeholders, partnered service providers representing the best interests of clients.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes by conducting annual reviews for all clients - revise care plans, goals, service provisions to quality standards and budget expenditure and maximisation
- Ensure service provisions are conducted ethically, fairly and within the statutory legal and contractual requirements at all time.
Leisure and Lifestyle Assistant
Villa Maria Catholic Homes
Pakenham, Vic
01.2022 - 12.2022
- Work with residents and family to identify strategies and opportunities that maximise engagement and promote healthy lifestyle
- Organize activities for people living with dementia, which aim to maintain their independence using familiar routines and existing skills
- Use appropriate methods to assess resident’s leisure and health needs according to specific purpose with the guidance of Physio and Occupational therapist and other health and medical service networks
- Collect and review relevant information to establish the needs of residents, based on leisure and recreation or other relevant assessments
- Develop strategies to have the capacity to appropriately respond to challenging behaviour and to maximise resident participation in activities and evaluate the effectiveness of strategies as indicated by the response.
- Utilized tests and activities to determine unique client skills and passions.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Led group sessions and encouraged discussion to improve results for individuals.
Personal Care Assistant
Villa Maria Catholic Homes
Pakenham, Victoria
08.2015 - 01.2022
- Provide high quality care and assistance to all our residents
- Apply person centred care approaches in all interactions with residents
- Consider each individual resident’s needs, stage of life, their development and strengths when engaging in support activities
- Actively participate in the implementation of aged care and quality standards to enhance resident choice and quality of living.
Personal Care Assistant
Langford Grange Aged Care Facility
Cranbourne, Victoria
03.2015 - 08.2015
- Working with residents in both High care and Dementia specific and low care
- Attending to specific needs as documented in residents care plan
- Ability to work well in a team situation and also able to work unsupervised and to make decisions when situations arise
- Accurate and timely documentation concerning resident’s daily requirements.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Partner/Manager
Hanen Asparagus Farm
09.1989 - 06.2014
- Reported to all partners on a weekly basis covering finances day to day operation
- Managed and coordinated staff for the efficient running of processing and packaging orders for both domestic and export markets,
- Communicated daily with exporters and merchants for stock levels and quality,
- Managed and implemented health and safety regulations with HACCP
- Recorded both daily and weekly staff hours and payroll
- Responsible for all tax obligations and bookkeeping for partnership
- Responsible for quality assurance and maintaining a clean and safe workplace
- Kept track of stock levels and ordered necessary equipment,
- Induction and training of new staff members
- Quality control of productivity through setting workplace standards and frequent communication and feedback between myself and staff members
- Accomplishments:
- Ability to confidently communicate with persons on all levels
- Able to work responsibly both individually and as part of a team
- Working with others in implementing all areas of health and safety procedure by ensuring a safer working environment
Education
Certificate III in Aged Care and HACC -
01.2015
Certificate II In General Education for adults -
01.2014
Personal Details Drivers licence/own car -
Skills
- Relationship Building with prospective clients
- Assessment for clients needs
- Care plan development
- Care planning and implementation
- Revise goals and needs to maximize budget utilization
- Excellent communication skills
- Problem and resolution solving
- Teamwork and Collaboration
- Communicate with referring healthcare professionals
- Self-Directed , Time management
- Documentation and Recordkeeping
- Attention to Detail
- Valid Drivers licence
- Documentation management
- Service coordination
- Problem solving
References
Referee
:Healthcare Australia: Lakshmi Kodoth
Email: lakshmi.kodoth@healthcareaustralia.com.au
:Home Care Case Manager Mia Batson
Email:mbatson@connectcare.org.au PH:0418568710
:Personal reference Social Support co-ordinator Anita Whiteside PH:0438833651
Interests
Sport, music, socialising, fishing
Timeline
Care Manager Aged Care
Aunty Grace
06.2023 - Current
Aged Care Case Manager
Healthcare Australia
01.2023 - Current
Leisure and Lifestyle Assistant
Villa Maria Catholic Homes
01.2022 - 12.2022
Personal Care Assistant
Villa Maria Catholic Homes
08.2015 - 01.2022
Personal Care Assistant
Langford Grange Aged Care Facility
03.2015 - 08.2015
Partner/Manager
Hanen Asparagus Farm
09.1989 - 06.2014
Certificate III in Aged Care and HACC -
Certificate II In General Education for adults -
Personal Details Drivers licence/own car -
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