Susan Hansen
Nerang,QLD
Summary
Compassionate Supported Living Assistant with experience in providing care and support to individuals with developmental disabilities. Strong skills in creating a safe and comforting environment, promoting independence, and implementing individualized service plans. Proven ability to build trusting relationships while maintaining professional boundaries. Impact made through consistent commitment to enhancing quality of life for those supported.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Supported Living Assistant
Project Make Lemonade PTY
Gold Coast, Brisbane, QLD
10.2023 - 10.2026
- Supported individuals with daily living tasks to enhance independence in supported living settings.
- Administered medication following care plans and safe procedures.
- Assisted with personal care, mobility, and hygiene support.
- Documented support notes and observations to ensure continuity of care and effective communication during handovers.
- Monitored well-being, safeguarding concerns, and changes in behaviour.
- Collaborated closely with other members of multidisciplinary teams such as doctors, nurses and therapists.
- Administered medications according to prescribed dosage instructions from the doctor and nurse practitioner.
- Educated clients about healthy lifestyle habits related to nutrition, hygiene and safety.
Disability support worker
Upcare pty Ltd
04.2021 - 06.2023
- Supported clients as a registered NDIS provider focused on empowering individuals living with disability through tailored assistance.
- Assisted clients with personal care and hygiene in dressing, bathing, toileting, and eating to enhance daily living quality.
- Assisting Clients to develop daily living skills by facilitating their participation in budgeting, shopping, meal planning and preparation, cooking and management of clients' home
- Administered medications to support client health and wellbeing, ensuring adherence to care plans and safety protocols.
- Following specific support plans in relation to the Client's needs and care plans for the Client or their representative
- Worked independently in a client care role and reported any concerns to team leader/ line management
- Adhere to a safe work environment for everyone in the workplace
- Assisted community access, appointments, and social activities for participants.
- Used behaviour support strategies to manage challenging situations calmly.
Domestic/ Commercial cleaner
Sunshine Cleaning
Gold Coast, QLD
01.2020 - 01.2022
- Operated a trusted cleaning business servicing Tweed and Gold Coast, focusing on reliable residential, commercial, and industrial cleaning solutions
- Provide cleaning services according to established cleaning schedules
- Mopped and vacuumed floors, damp dusted surfaces, managed waste, and restocked supplies.
- Recorded completion of cleaning schedule duties to ensure accountability and service quality
- Stored and used cleaning agents safely, adhering to correct quantities and application for each task
- Ensured safety by keeping equipment clear of exits and passageways and promptly reporting incidents.
- Work in accordance with duties lists and work schedules and adhere to workplace polices & procedures
Volunteer & Facilitator
Nerang State Highschool
01.2017 - 11.2019
- Prepared menu items and assisted with basic cooking and food prep tasks.
- Verified supply deliveries against invoices and delivery dockets to ensure accuracy.
- Oversaw stock levels and processed inventory orders to maintain optimal supply.
- Maintained cleanliness of kitchen and service areas to ensure a safe and inviting environment.
- Adhered to Australian food safety standards and Food Standards Code to maintain compliance and food quality.
- Conducted shift reconciliation in point of sale system to ensure financial accuracy.
Skills
- Health and safety compliance
- WH&S and EEO knowledge
- Problem-solving expertise
- Problem-solving techniques
- Organizational decision-making
- Adaptable to challenging environments
- Computer literacy skills
- Proficient in Windows operating system
- Attention to detail
- Valid driver's license and transportation
- Collaborative team player
- Interpersonal relations
- Active listening
- People-oriented approach
Certification
- First Aid Certificate - Completed Aug 2025
- CPR Certificate -Completed Aug 2025
- NDIS Worker Screening Clearance Card - Expiry Nov 2028
- Blue Card - Expiry Nov 2028
- Dysphagia Support - Completed 24 Nov 2025
- NDIS Behaviour Support and Restrictive Practice Compliance - Completed 12 May 2025
- Supporting People to Stay Infection Free - Completed 06 Nov 2023
- Assist clients with medication - Completed 21 Mar 2024
Timeline
Supported Living Assistant
Project Make Lemonade PTY
10.2023 - 10.2026
Disability support worker
Upcare pty Ltd
04.2021 - 06.2023
Domestic/ Commercial cleaner
Sunshine Cleaning
01.2020 - 01.2022
Volunteer & Facilitator
Nerang State Highschool
01.2017 - 11.2019