Proven leader over 25 years with extensive experience in team supervision and complex problem-solving at Regional Youth Support Services. Excelled in staff training, enhancing team collaboration, and significantly improving client engagement building a service up over 5 years. . Skilled in conflict resolution and mentoring, demonstrating a strong ability to elevate team performance and achieve quality outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Leader Abilities Team
Regional Youth Support Services
Central Coast, NSW
07.2018 - 06.2024
Supervised team members to confirm compliance with set procedures and quality requirements.
Managing all aspects of staff including recruitment, supervision, training, orientation, performance management and team building.
Developing training programs.
Networking with external providers.
Monitoring WHS and incidence with workers and clients.
Monitored team performance and provided constructive feedback to increase engagement with clients and maintain quality standards.
Built strong relationships with clients and carers through positive attitude and attentive response.
Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
Work with team to identify areas of improvement and devise solutions.
Report monthly to Senior management and Board members
Provide professional regular supervision to up to 35 staff members.
Provide solutions and support for high level crisis situations including suicidal ideation, self harming and multiple high level issues.
Support to maintain a large multi level database for NDIS clients including rostering.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Conducted training and mentored team members to promote service and engagement of clients.
Conducted training and mentored team members to increase knowledge and skills.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Held weekly team meetings to inform team members on company news and updates.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Assisted in recruitment of new team members.
Monitored time and attendance, enforcing compliance with company procedures relating to shifts.
Collected, arranged, and input information into database system.
Rent Choice Youth Case Worker
Regional Youth Support Services
Central Coast, NSW
06.2018 - 09.2019
Assessing clients for acceptance to a Housing subsidy program. Requirement to be homeless or at risk of homelessness.
Provide three years of holistic, intensive case work.
Regular reporting to Housing NSW to ensure compliance and monitor outcomes.
Monitor provision of brokerage provided by Housing
Team Leader Getting It Together Scheme
Wesley Mission
Central Coast, NSW
06.2008 - 06.2018
Intensive case management program for young people with Alcohol and other drug misuse issues.
Focus on harm minimisation, education and support.
Management of many comorbidities including diagnosed mental health issues and illnesses.
Other issues such as homelessness, family breakdown, offending behaviour, trauma, education and employment.
Annual reporting to funding bodies.
Management of brokerage accounts for clients.
Advocacy, networking, liaising with other services to provide outcomes for young people.
Youth Justice Conference Convenor
Juvenile Justice
Central Coast, NSW
01.2008 - 06.2014
Court diversion program for young people under 18.
Convenor assesses young person.
Preparation of victim and young person to meet and prepare a case plan.
Preparation of suitable services and programs for young person to engage in as alternative to court.
Meeting with victim to discuss suitable reparations for the proven crime.
Meetings with Youth Justice Management to discuss plan.
Arrange conference venue, organise participants and convene.
Case Worker- JPET Program
Mission Australia
Central Coast, NSW
09.2000 - 06.2008
Holistic case work program for young people homeless or at risk of homelessness who were unable to comply with Centrelink Job seeking requirements.
Case work around Housing options, education, mental health, AOD issues, offending behaviour and any other contributing issues.
Networking and advocacy with other services, Housing providers and refuges.
Led a team to develop a comprehensive online platform for learning and practicing programming skills, demonstrating strong leadership and project management abilities. at Code Craft - Educational Programming Platform (Graduation Project)Led a team to develop a comprehensive online platform for learning and practicing programming skills, demonstrating strong leadership and project management abilities. at Code Craft - Educational Programming Platform (Graduation Project)
<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.
Educated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth