Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Susan Jackson

Camden

Summary

Highly experienced General Manager with over 16 years leading operations in the transport and logistics industry. Strong background in HR, compliance, finance, and business management, with proven ability to drive operational efficiency, ensure regulatory compliance, and build strong client and stakeholder relationships. Recognised as a Justice of the Peace (JP) and holder of multiple transport, compliance, and safety certifications.

Overview

30
30
years of professional experience
1
1
Certification

Work History

HR Administrator

Westpac Banking Corporation
01.1995
  • Provided HR administrative support including recruitment, onboarding, and employee record management.
  • Assisted with payroll, benefits, and compliance processes.
  • Supported HR policies and procedures across the organisation.

General Manager

O'Connor Haulage Pty Ltd
01.2009 - Current
  • Oversee daily operations of a transport and logistics company, ensuring compliance with industry regulations and safety standards.
  • Lead and manage a team of drivers, administrative staff, and contractors to achieve operational efficiency and customer satisfaction.
  • Manage full financial operations including reconciliation of multiple entities, accounts payable/receivable, budgeting, and forecasting.
  • Administer payroll for 30+ employees, ensuring accuracy in wages, superannuation, and entitlements.
  • Work closely with external accountant on tax, compliance, and financial reporting.
  • Provide executive support as Personal Assistant to the business owner, including diary management, correspondence, and high-level administration.
  • Maintain NHVAS (National Heavy Vehicle Accreditation Scheme) accreditation for over 10 years, managing all audits, compliance documentation, and record-keeping.
  • Liaise with RMS (Roads and Maritime Services) regarding vehicle defects, registrations, and regulatory compliance.
  • Develop and implement business strategies, policies, and budgets to drive growth and profitability.
  • Maintain strong relationships with clients, suppliers, and stakeholders.

Business Manager (Home-Based)

Net-Tech Communications Pty Ltd
01.1996 - 01.2009
  • Managed day-to-day operations of a small business, including finance, payroll, and client communication.
  • Handled bookkeeping, invoicing, and compliance requirements.
  • Coordinated staff scheduling, training, and performance management.
  • Oversaw customer service and ensured smooth workflow across operations.

Education

Higher School Certificate - Year 12

MYOB Accounting Software Course - undefined

Skills

  • Strategic Leadership & Business Management
  • Transport & Logistics Compliance
  • HR & Staff Management
  • Financial Oversight & Budgeting
  • Safety & Risk Management
  • Customer & Stakeholder Relations
  • Payroll & Bookkeeping (incl MYOB)
  • Policy & Procedure Development
  • Dispute mediation
  • Workforce planning
  • Strategic planning
  • Health and safety regulations
  • Vendor relationship management

Accomplishments

  • Supervised team of 50 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Business Administration which led to Business Growth & Restablishment.

Certification

  • Justice of the Peace (JP) – NSW
  • TLIF4660 – Administer Fatigue Management Strategies
  • TLIF0007 – Manage Chain of Responsibility and Compliance
  • HLTPAT005 – Collect Specimens for Drugs of Abuse Testing

Languages

English
Full Professional
Arabic
Full Professional

Timeline

General Manager

O'Connor Haulage Pty Ltd
01.2009 - Current

Business Manager (Home-Based)

Net-Tech Communications Pty Ltd
01.1996 - 01.2009

HR Administrator

Westpac Banking Corporation
01.1995

MYOB Accounting Software Course - undefined

Higher School Certificate - Year 12

Susan Jackson