Susan Johnston
Rippleside,VIC
Summary
Administrative leader offering experience prioritising and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Active Living Duty Supervisor
Greater Shepparton City Council
01.2020 - 12.2023
- Provide quality customer service to both internal and external stakeholders ensuring a timely and accurate response
- Ensure cash management practices are upheld
- Ensure compliance with the organisations reporting and recording systems, complete appropriate reporting and recording and provide information as requested
- Ensure safe occupational health and safety environment and ensure all duty of care responsibilities are maintained as well as reporting any incidents immediately
- Continuous improvement in performance and productivity and a commitment to achieving best practice
- Problem solve space requirements when booking procedures have been compromised
- Set up different sporting equipment as per booking prior to arrival, set down when completed.
Covid Response Co-ordinator
Ethnic Council of Shepparton and District Inc
01.2021 - 07.2022
- Co-ordinate and manage State funded Covid Support program, including providing comprehensive and timely reports
- Identify, recruit, train and roster all casual staff at State managed Vaccination Hub and multiple Goulburn Valley Health testing sites
- Coordinate and have oversight of CALD community employees at the State managed Vaccination Hub and multiple Goulburn Valley Health testing sites
- Collaborate with, and support bilingual interpreters who are educating CALD communities regarding latest Covid-19 guidelines
- Provide learning materials to employees, collate translated materials, and distribute to Agencies, Community Leaders, and Faith Ministers
- Undertake multi-cultural community survey and needs analysis
- Provide support in the delivery of relief and recovery services
- Promote programs and resources for building resilience for vulnerable community members and businesses
- Document all communications - phone calls, enquiries, requests etc
- Make considered referrals to support people in times of hardship or need
- Organise, coordinate, and implement Cultural Bus tour of multi denominational places of worship
- Collaborate with CALD community members to facilitate Health Information sessions
- Organise, coordinate, and implement Health Information sessions.
Community Recovery Support Officer
Greater Shepparton City Council
07.2020 - 07.2021
- Undertake community survey and needs analysis
- Coordination/planning for longer term relief and recovery arrangements
- Provide support in the delivery of relief and recovery services
- Engage with members of the CALD community
- Promote programs and resources for building resilience for vulnerable community members and businesses
- Document all communications - phone calls, enquiries, requests etc.
Sales Executive
Mitchelton Wines
09.2018 - 12.2019
- Providing friendly, tailored and knowledgeable service to stakeholders
- Develop and maintain relationships with existing accounts
- Plan and grow territory
- Drive new business opportunities including both on and off premise channels
- Negotiate business and stakeholder agreements and commercial activity
- Manage and achieve budgets and sales targets
- Promote Mitchelton business as a whole.
Administration Officer - Citizen Services
Greater Shepparton City Council
06.2017 - 03.2018
- Provision of customer service to both internal and external customers across a wide range of organisational functions
- Quality administrative support within Citizen Services incorporating parking enforcement, animal management and local laws
- Competent computer literacy skills including data entry and a working knowledge of MS Office applications, internet and email applications
- Provide timely advice to both internal and external customers of the Citizen Services Department on council services, policies and procedures
- Administer, control and coordinate the processes of animal registrations, licensing, permits and infringement cycle functions
- Complaint resolution ensuring effective outcomes for all stake holders.
Cellar Door Manager
Tallis Wine
08.2013 - 05.2017
- Effectively manage cellar door operations from requisition of stock levels through to providing quality customer service
- Facilitate venue enquiries and bookings
- Improve profitability including menu development strategies, live music events and wedding packages
- Promote the brand, location and venue with professionalism in all situations to encourage sales
- Create new strategies to enhance the reputation of the cellar door
- Support marketing initiatives establishing on line media profile and local advertorials
- Develop sales opportunities through cellar door visitation for private hire or corporate sales
- Improve the average sales per customer by implementing up-sell strategies
- Drive corporate sales by contacting local business owners and selling corporate packages
- Increase cellar door visitation numbers by ensuring customer experiences are exceeded as evidenced by increase in sales from 1K to over 7k during my employment period
- Build reputation for wedding venue and private hire events as evidenced by increasing demand from 3 per year to 40 per year
- Develop strong relationships with tourism providers and local producers
- Coach and train new and existing staff to develop their skills and knowledge to the exceptional standard required
- Team building
- Develop staff rosters to ensure that all shifts are covered by both experienced and junior personnel
- Discover and engage new young talent and experienced musicians to perform at functions and promotions
- Carry out all administration duties and ensure accountability of financial transactions
- Remain composed and professional when difficult situations arise or when dealing with customers with a grievance
- Identify and coordinate all building maintenance and manage contractors on site.
Education
Diploma of Community Service -
GoTafe
Shepparton01.2023
Diploma of Event Management -
GoTafe
Shepparton, VICDiploma of Hospitality Management -
GoTafe
SheppartonDiploma of Travel and Tourism Management -
GoTafe
Shepparton, VICSkills
- A commitment and adherence to providing high levels of professionalism
- Strong written and verbal communication skills
- Ability to work under pressure whilst remaining upbeat and enthusiastic
- Positive 'can do' attitude
- Ability to prioritise workload and juggle competing demands
- Excellent time management skills
- Managing staff development and performance
- Ability to work cohesively within team environments
Professional Statement
I am a highly motivated, trustworthy, and energetic individual who is fully committed to achieving positive outcomes. I am passionate about working in collaboration with community members providing assistance, guidance and support with their individual needs. I enthusiastically provide quality customer service to both external and internal stakeholders, I believe by doing so, positive outcomes are more readily achieved.
References
- Mr Chris Hazelman, Former Manager now retired, Ethnic Council of Shepparton and Districts, cnhazelman@bigpond.com, 0427 360 043
- Mr Sam Atukorala, Manager, Ethnic Council of Shepparton and Districts, satukorala@ethniccouncil.com.au, 0433 167 353
- Mrs Megan Howard, Team Leader Business and Industry Development, Greater Shepparton City Council, megan.howard@shepparton.vic.gov.au, 0468 572 224
Certification
Current First Aid Certificate, 2023
(Provide First Aid, Provide basic emergency life support, Provide cardiopulmonary resuscitation).
Current Working with Children Check, 2019
NDIS Worker Screening Check, 2022
National Police Check, 2022
Timeline
Covid Response Co-ordinator
Ethnic Council of Shepparton and District Inc
01.2021 - 07.2022
Community Recovery Support Officer
Greater Shepparton City Council
07.2020 - 07.2021
Active Living Duty Supervisor
Greater Shepparton City Council
01.2020 - 12.2023
Sales Executive
Mitchelton Wines
09.2018 - 12.2019
Administration Officer - Citizen Services
Greater Shepparton City Council
06.2017 - 03.2018
Cellar Door Manager
Tallis Wine
08.2013 - 05.2017
Diploma of Community Service -
GoTafe
Diploma of Event Management -
GoTafe
Diploma of Hospitality Management -
GoTafe
Diploma of Travel and Tourism Management -
GoTafe
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