Susan King

Customer Service Officer

Steel Solutions

04.2010 - 02.2024

Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Assisted call-in customers and incoming calls with accurate information and recommendations on products required for appropriate projects
Completed data entry to record call notes, suggestions and questions.
Handled order returns, complaints and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Processed sales transactions quickly and accurately, reducing wait times for customers at the service desk.
Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
Greeted customers warmly upon entry, built rapport with repeat clientele, fostering loyalty through attentive service tailored to individual preferences or needs over time.
Managed cash and credit card transactions efficiently, ensuring accuracy and maintaining balanced registers.
Conducted price adjustments as needed, ensuring pricing integrity throughout the store floor.
Utilized upselling techniques to promote additional products or services, increasing average transaction value.
Developed strong product knowledge through regular training sessions and independent research.
Recommended appropriate services and quotations for customers and building industry for appropriate projects.
Tracked sales, delivery times and service activities and prepared daily reports for management review, order stock daily from suppliers to fulfill customers orders and warehouse.
Completed and processed paperwork for new and existing customers and account clients needing specialized assistance.
Educated customers about billing, payment processing, account enquiries and support policies and procedures.
Responded proactively and positively to rapid change.